Ursus, Inc. · 3 weeks ago
IT Field Services Technician - IT Support
901 Page Ave, CA
Full-time, Contract
Onsite
Mid Level
$40/hr - $50/hr
3+ years expUrsus, Inc. is seeking an IT Field Services Technician to support Tesla's IT operations across various locations. The role involves providing Tier 2 maintenance and support, troubleshooting IT issues, and managing multiple projects to ensure the availability of IT infrastructure at retail sites.
Information TechnologyRecruitingStaffing Agency
Responsibilities
Provide Tier 2 maintenance and support of IT infrastructure at Tesla retail sites
Trouble shoot IT problem tickets until resolved or escalated to a tier 3 support team
Proactively ensure the highest levels of systems and infrastructure availability in Tesla Centers
Participate in monitoring remote systems, networks, telephony, and operational support systems
Work with outside vendors to trouble shoot network outages or perform Test and turnup of ISP circuits
Ability to effectively manage, maintain and coordinate multiple critical and high-visibility projects simultaneously
Develop and maintain relationships with vendors and contractors
Understanding project requirements and developing project plans to deliver on time through collaboration with different teams within Tesla
Qualification
Required
Bachelor's Degree in Computer Science, Networking, Information Systems, or a related field or equivalent experience
Minimum of three years' experience working on a desktop, infrastructure or network support team
Experience in building remote retail, service, manufacturing, or business office sites as part of an overall larger enterprise organization
Ability to travel quickly and frequently (20%) as needed
Knowledge of backend Microsoft environments (Active Directory, Intune, SCCM, etc.) to support configuration, management, and troubleshooting
Ability to assess and prioritize issues and effectively communicate corrective plans to stakeholders directly or via presentation
Ability to work effectively in a fast-growing team environment
Preferred
Experience with the following: SCCM, MDM, AVAYA, Juniper, Cisco Meraki, Aruba, Adobe Air, LogMeIn, IR Touchscreens, PowerShell is a plus
PowerShell or Python experience is a plus
Certifications such as JNCIA, MCSE, or CCNA are a plus
Benefits
Medical
Dental
Vision
Commuter
401K benefits with company matching
Company
Ursus, Inc.
Ursus, Inc., has been recognized by Staffing Industry Analysts (SIA) for four consecutive years as the fastest-growing technical and creative staffing firm in the United States.
201-500 employees
H1B Sponsorship
Ursus, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (2)
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$0.45M2017-12-20Angel· $0.1M
2016-01-14Angel· $0.35M
Leadership Team
Jon Beck
Founder & CEO
Company data provided by crunchbase