Medasource · 1 week ago
Customer Support Specialist
Indianapolis, IN
Full-time
Onsite
New Grad, Entry LevelMedasource is a company focused on contractor operations and client satisfaction. The Customer Support Specialist plays a critical role in ensuring operational excellence and compliance while serving as a liaison between internal teams, clients, and consultants.
Health CareMedical
Hiring Manager
Mackenzie Scheier
Responsibilities
VMS System Management (If Applicable)
Monitor and manage job requisitions and submissions through various Vendor Management Systems (VMS)
Ensure compliance with client-specific requirements and deadlines
Track activity and status updates within VMS platforms
Create contractor profiles in VMS upon offer acceptance, coordinate manager approvals ensure proper placements within internal ATS
Update contractor records for extensions, terminations, and any other operational changes
Assist in extension processes, rate increases, offboarding, and related administrative tasks
Client-Specific Onboarding
Coordinate with onboarding team to ensure onboarding processes for new hires adheres to each client’s expectations
Monitor completion and ensure compliance prior to consultant engagements
Responsible for distribution of all clients related access and equipment documentation
Serve as the point of contact between internal teams, clients, and contractors during onboarding
Timekeeping & Payroll Coordination
Act as the main point of contact for all timekeeping access issues
Proactively resolve delays related to payroll system approvals and ensure timely setup of time portal credentials
Monitor and follow up with managers/clients to guarantee accurate time entry and approval ahead of payroll deadlines
Qualification
Required
Strong focus on operational excellence
Strong focus on compliance
Strong focus on communication
Experience with Vendor Management Systems (VMS)
Ability to monitor and manage job requisitions and submissions
Ability to ensure compliance with client-specific requirements and deadlines
Ability to track activity and status updates within VMS platforms
Ability to create contractor profiles in VMS upon offer acceptance
Ability to coordinate manager approvals and ensure proper placements within internal ATS
Ability to update contractor records for extensions, terminations, and any other operational changes
Ability to assist in extension processes, rate increases, offboarding, and related administrative tasks
Ability to coordinate with onboarding team to ensure onboarding processes for new hires adheres to each client's expectations
Ability to monitor completion and ensure compliance prior to consultant engagements
Responsible for distribution of all clients related access and equipment documentation
Ability to serve as the point of contact between internal teams, clients, and contractors during onboarding
Ability to act as the main point of contact for all timekeeping access issues
Ability to proactively resolve delays related to payroll system approvals
Ability to ensure timely setup of time portal credentials
Ability to monitor and follow up with managers/clients to guarantee accurate time entry and approval ahead of payroll deadlines
Company
Medasource
Medasource is a hospital & health care company specializing in population health management and clinical engineering services.
Founded in 2000
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Abimbola ojo
EPIC OPTIME/ ANESTHESIA Consultant at Ascension
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