Pro Talent Crafter ยท 1 day ago
IT & AV Support Specialist
NYC Metro Area
Contract
Onsite
Senior Level
5+ years expPro Talent Crafter is seeking a highly skilled IT & AV Support Specialist to provide comprehensive technical support in a high-demand, mission-critical environment. This role requires a hybrid skillset combining Tier 2 end-user support with expert-level audiovisual operations.
Information Technology & Services
Responsibilities
Deliver advanced technical support for end-users across mixed macOS and Windows environments, resolving hardware, operating system, and connectivity issues
Administer user access and troubleshoot authentication issues using Okta (MFA, SSO, and lifecycle management)
Support and configure core productivity platforms, including Microsoft 365 (Exchange) and Google Workspace
Manage permissions, access, and troubleshooting for enterprise storage solutions, specifically Box
Configure, operate, and maintain AV control systems, presentation technology, and video conferencing hardware (specifically Zoom Rooms)
Provide white-glove technical support for onsite live events, ensuring all audio, video, and streaming components function reliably before, during, and after broadcasts or meetings
Perform immediate diagnosis and resolution of AV equipment failures under time-sensitive, live-environment conditions
Collaborate with internal departments and external AV vendors to execute complex technology initiatives and event logistics
Qualification
Required
5+ years of professional IT support experience in enterprise, broadcast, or high-availability environments
Diverse hands-on experience troubleshooting and managing macOS and Windows 10/11
Expert-level knowledge of Zoom (Client, Rooms, and Admin Portal) and AV-integrated meeting spaces
Proficiency with Microsoft 365, Google Workspace, Box, and Okta
A strong troubleshooting methodology with the ability to work independently as well as in team and document incidents/procedures in accordance with IT standards
Exceptional verbal and written communication skills with a customer-service mindset, suitable for interacting with executive leadership and VIPs
Proven track record of punctuality and performance in deadline-driven environments
Preferred
Experience with MDM solutions such as Intune or Kandji
Background working within sports organizations, live event production, or broadcast media
Prior experience supporting C-Level executives or high-profile large-scale events
Company
Pro Talent Crafter
WHO WE ARE Headquartered in Lewes, DE, Pro Talent Crafter is a dynamic force in the IT staffing and talent acquisition space.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase