KODIAK Construction Recruiting & Staffing · 1 day ago
IT Support Systems Analyst
Knoxville, TN
Full-time
Onsite
Entry, Mid Level
$72K/yr - $80K/yr
1+ years expKODIAK Construction Recruiting & Staffing is seeking an IT Systems Support Analyst to serve as the front line of technical support for internal users. This hands-on role involves troubleshooting issues, managing service tickets, and supporting a wide range of hardware, software, and network systems in a fast-paced office environment.
Staffing & Recruiting
Hiring Manager
Olivia Penas, MBA
Responsibilities
Log, prioritize, and resolve help desk tickets in a timely manner
Diagnose and troubleshoot hardware, software, and connectivity issues
Provide in-person, phone, and email support to end users
Configure, deploy, and maintain desktops, laptops, peripherals, and mobile devices
Support Microsoft 365, Windows 10/11, and common enterprise applications
Manage new user onboarding and employee offboarding
Perform routine software updates, patches, and device replacements
Assist with mobile device management (MDM)
Coordinate with vendors and escalate complex issues when needed
Document solutions, develop troubleshooting checklists, and recommend preventative improvements
Qualification
Required
1–5 years of experience in an end-user IT support or help desk role
Strong troubleshooting and customer service skills
Working knowledge of Windows OS, Microsoft 365, and desktop hardware
Basic networking knowledge (TCP/IP, DNS, DHCP, VPNs)
Experience supporting mobile devices (iOS preferred)
Ability to communicate technical information clearly to non-technical users
Preferred
Associate degree in an IT-related field preferred
Bachelor's degree or technical certifications a plus
Company
KODIAK Construction Recruiting & Staffing
Pivot Workforce and Kodiak Labor Solutions recently merged and operate under the KODIAK brand.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase