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Thrive Pet Healthcare · 1 day ago

Veterinary Client Service Representative

Forney, TX

Full-time

Onsite

Entry Level

1+ years exp

Thrive Pet Healthcare is looking for a Veterinary Client Service Representative to join their team at Animal Medical Center of Forney. The role involves providing care for pets while coordinating client services, maintaining relationships, and ensuring financial responsibilities are met.

Health CareHospitalMedicalPetVeterinary

H1B Sponsor Likely

Responsibilities

Help strengthen relationships with our clients by greeting them and their pet! Help new client’s complete registration and notify them of expected wait times

Educate clients and answer non-medical inquiries

Maintain client relationships and service standards by responding to phone calls, taking messages, and transferring calls as needed. Regular monitoring of email and faxes

Schedule appointments, including in-office diagnostics and communicate with referring hospital staff to access patient records. Create appointment reminders, reschedule missed appointments

Maintains computer records with up-to-date client and patient data, verifies each patient entering the hospital

Maintains front desk, reception area, waiting areas and exam rooms in a neat and clean manner

Ensures financial responsibilities are met. Reviewing charges for services upon completion or discharge, ensuring accurate reconciliation of cash drawer with computer-generated reporting

Be willing to guide, mentor, and support fellow team members

Qualification

Veterinary reception experienceCustomer service skillsMulti-taskingCommunication skillsEmpathyCash handlingTeam collaboration

Required

Front desk customer service/receptionist experience and/or 1 year experience in veterinary reception are required

Great communication skills - Team oriented with an ability to collaborate and support each other

Outstanding multi-tasker

Must be able to work rotating weekends and certain holidays

Desire to practice empathetic, gold standard medicine benefiting our patients

Are paw-sitive, kind and provide trustworthy communication to the patients, team members and clients

Have the desire to constantly grow and advance as a valued member!

Benefits

Competitive pay

401(k) with employer match

Mental health resources, including 24/7 access to Lyra Health

Paid parental leave

Purr-ental leave for when you adopt a pet

Employer-sponsored childcare and elder care

Personalized care for every family-forming journey

Discretionary funds and FREE CE courses

Pet perks and veterinary service discounts

Student loan management tools and assistance

Company

Thrive Pet Healthcare

Glassdoor3.2

Thrive Pet Healthcare offers routine wellness, emergency and speciality care, surgery, boarding, and grooming services for pets.

Founded in 2003

Austin, Texas, USA

5001-10000 employees

https://www.thrivepetcare.com

H1B Sponsorship

Thrive Pet Healthcare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (3)