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STCU · 1 day ago

Teller

Enterprise, OR

Full-time

Onsite

New Grad, Entry Level

$18.38/hr - $25.72/hr

0+ years exp

STCU is consistently rated one of the top-performing credit unions in the nation, and they are seeking a Teller to serve members accurately and efficiently. The role involves providing financial direction, offering appropriate products, and ensuring high-quality member experiences.

CommunitiesNon ProfitWealth Management

Growth Opportunities

Responsibilities

Protect the integrity and confidentiality of our membership by identifying members/account ownership to ensure proper access is upheld

Perform transactional duties to serve members with high accuracy in accordance with credit union policies and procedures as well as adhering to STCU’s balancing standards and proper dual control

Deepen member relationships by presenting and explaining credit union products and services to members that meet the members financial needs through positive interactions

Exceed service expectations by creating unparalleled member experiences and excellence with every interaction, taking ownership of issues and challenges, increasing member loyalty, and delivering on our Here for Good brand promise

Maintain an up-to-date and comprehensive knowledge of all credit union products and services to deepen member relationships

Responsible for learning the core skills of the position, along with continuously learning, staying current on regulatory, policy and procedure changes

Proactively and efficiently resolve issues/problems with member accounts

Qualification

Customer serviceCash handlingMS Office proficiencyProblem resolutionCommunication skills

Required

High school diploma or equivalent required

Minimum six months customer service in a retail or customer service environment with recent cash handling experience

Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams

Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 25 pounds with accommodations

Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting

Exposure to high-stress, fast-paced, deadline-oriented environment

May be asked to travel to other STCU locations