Technical Support Specialist jobs in United States
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Workbox Staffing ยท 1 day ago

Technical Support Specialist

positionFort Wayne, IN
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Workbox Staffing is seeking a Technical Support Specialist I who plays a crucial role in ensuring the operational efficiency and functionality of solutions in various locations. This role involves providing on-site technical support, troubleshooting hardware and software issues, and maintaining a high level of customer satisfaction.

3D PrintingManufacturingStaffing Agency

Responsibilities

Install, configure, and maintain solutions at customer locations
Collaborate with clients to understand their unique requirements and provide tailored solutions
Conduct on-site assessments to ensure compatibility and optimal performance of systems
Provide training to client's staff on the operation and maintenance of installed systems
Collaborate with the engineering team to enhance and customize solutions based on client feedback
Maintain accurate documentation of installations, configurations, and troubleshooting procedures
Effectively communicate with clients to address inquiries, provide technical support, and offer guidance on system optimization

Qualification

Troubleshooting hardware/softwareTechnical support experienceForklift certificationCustomer communicationTraining end-usersCollaboration with engineeringResourcefulnessTechnical documentation

Required

High School Diploma
1-3 years of Experience Qualifications
1-3 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications
Forklift certification or willingness to obtain
Strong ability to troubleshoot hardware and software problems
Travels to US and Canada customer locations regularly - Must be able to travel up to 100% of the time
Strong written and verbal communication skills
Attends regular ongoing education as scheduled by the employer or manufacturer of equipment

Benefits

Training and full benefits provided

Company

Workbox Staffing

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WorkBox Staffing is a staffing and recruiting company providing manufacturing, warehouse, and office support services.
dateFounded in 1997
location
Cedar Springs, Michigan, USA
people-size51-200 employees
web-link
http://workboxstaffing.com

Funding

Current Stage
Growth Stage

Leadership Team

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Brian Paavola
Principal CEO
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Heather Shadley
Chief Operating Officer, Chief Financial Officer, Chief Impact Officer
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Company data provided by crunchbase