Tailwind Group · 1 week ago
Operations Process Specialist (Student Housing)
United States
Full-time
Remote
Entry, Mid Level
$59K/yr - $77K/yr
2+ years expTailwind Group is a leading owner and manager of off-campus student housing, dedicated to fostering a positive workplace culture. The Operations Process Specialist will support team members by developing and maintaining organizational policies and procedures, ensuring consistency and efficiency across the organization.
LeasingProperty DevelopmentProperty Management
No H1B
Responsibilities
Collaborate with various departments to identify needs, streamline processes, and ensure consistency and adherence across the organization
Assist in the development of new policies and procedures to enhance efficiency, defining the objective and scope of each for effective implementation
Create clear, comprehensive, and user-friendly documentation for all operational processes
Ensure policies are clear, concise, and in alignment with Tailwind’s organizational goals
Continually review and revise policies and procedures to address changes or business needs
Help evaluate the necessity of existing processes and policies and helps eliminate those deemed inefficient
Maintain the Policy and Procedure Management System, ensuring up-to-date and accurate information
Oversee initiatives to boost course and compliance within the learning management system
Assist with training new or current employees on operational processes and procedures
Provide ongoing support to teams regarding policy and procedural related questions and concerns
Assist with research and completion of special projects
Assist in the evaluation of Tailwind’s operational process and procedures and provide feedback
Identify potential problem areas and opportunities, such as operational changes or industry developments, and recommend steps for improvement
Maintain knowledge of new methods and techniques applicable to the organization, or the industry
Qualification
Required
Bachelor's Degree in Business Administration or related field
Two or more years of progressive experience as a Property Manager or a similar level position
One or more years of experience working in Entrata
Keen eye for detail with the ability to produce error-free, clear, and concise written content
Strong communication skills with proven success building trust and working cross functionally
Self-motivated with the ability to work independently, stay focused, and complete tasks with minimal supervision
Exceptional time and project management skills with the ability to prioritize work effectively
Ability to have a positive and innovative approach to problem-solving
Strong understanding of property management standards including Fair Housing Laws, Tenant/Landlord rights, and other real estate principles
Experience with a learning management system, Asana (or similar project management software), and tutorial creation platform
Preferred
Student housing experience is preferred
Experience leading process-driven and organized teams is strongly preferred
Benefits
Medical, Dental, & Vision Insurance for employees and their families
Vacation and Sick Time + 12 Paid Holidays
401(k) with company matching
On-the-job training and career development
Paid Parental Leave
Company
Tailwind Group
Tailwind Group is a multi-faceted and fully-integrated property development, management, and leasing firm.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Sather
Managing Principal
Recent News
Company data provided by crunchbase