NEOGOV · 1 week ago
Child Support Caseworker
Fallon, NV
Full-time
Onsite
Entry Level
$50K/yr - $50K/yr
2+ years expNEOGOV is part of Churchill County, which is dedicated to serving its community through various essential services. The Child Support Caseworker position involves managing child support cases, conducting research, and ensuring custodial parents receive due payments from non-custodial parents while maintaining professional relationships with clients in stressful situations.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Demonstrates regular, reliable and punctual attendance
Interviews complainants, defendants, witnesses and other interested parties to obtain and verify information and to locate persons and assets
Discusses, negotiates and establishes child support and arrears payments; negotiates settlements with clients and attorneys; prepares information for court appearances and assists civil attorneys as required
Explains family support laws and regulations to clients and others and assists clients in completing forms. Initiates correspondence to public and private organizations and local, state and federal agencies to obtain documentary evidence and other sensitive information
Conducts financial investigations using available resources to locate assets and to determine defendant's ability to pay support
Orders, prepares and processes legal documents such as summons, bench warrants, wage attachments, liens, default judgments, complaints, motions and orders; serves legal process papers
Prepares a variety of information and materials for trial, conferences, findings of fact and conclusions of law according to an attorney's directions; confers with attorneys
Composes reports, correspondence and other written materials
Prepares and updates case audits as required; ensures that accurate balances are reflected and reported to appropriate agencies
Monitors, maintains and updates case files; monitors compliance and initiates appropriate enforcement actions
Inputs and updates cases in the computer system with all actions taken
Files and scans documents, letters and related materials
Communicates in person, by telephone, or in writing with petitioners, respondents, out-of-state agencies, attorneys and local businesses to obtain and provide information
Develops and maintains contacts with other departments and agencies to obtain information; provides information and coordinates efforts
Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a team
May be required to testify in court
Dealing with difficult members of the public
Represents the County with dignity, integrity, and a spirit of cooperation in all relationships with staff and the public
Qualification
Required
High School diploma/GED; AND two (2) years of office support experience; OR an equivalent combination of education, training and experience
Knowledge of legal office terminology, processes, procedures and the format for legal documents
Knowledge of specified computer applications involving word processing, data entry and/or standard report generation
Knowledge of business arithmetic
Knowledge of business letter writing and the standard format for typed materials
Knowledge of laws, rules, regulations, procedures, documents and terminology related to child support activities
Knowledge of principles, methods and techniques of effective interviewing, negotiating and case management
Knowledge of methods, techniques and resources of locating persons and investigative research
Knowledge of record keeping principles and practices
Knowledge of correct business English, including spelling, grammar and punctuation
Knowledge of techniques for dealing with the public, in person and over the telephone, often where relations may be confrontational or strained
Skill in making accurate arithmetic calculations
Skill in preparing clear and concise reports, correspondence and other written materials
Skill in organizing own work, setting priorities and meeting critical deadlines
Skill in reading, understanding, interpreting, applying and explaining technical laws and legal procedures
Skill in analyzing information and situations and using sound independent judgment to make decisions and determine appropriate courses of action, including recommending legal actions
Skill in organizing, managing and monitoring cases and maintaining accurate files, records and statistics
Skill in using applicable legal office terminology, forms, documents and procedures in the course of the work
Skill in dealing successfully with a variety of individuals from various socioeconomic, ethnic and cultural backgrounds, in person and over the telephone, often where relations may be confrontational or strained
Nevada Driver's License
Notary Public in the State of Nevada or the ability to obtain one
Benefits
Employer paid health insurance
Public Employees' Retirement System (PERS) of Nevada - Churchill County contributes 36.75% of an eligible Regular Member's salary for retirement
VOYA 457 deferred compensation plan
Cafeteria health plan
Prescription plan
Dental plan
Vision plan
8 hours per month of annual (vacation) leave per year
10 hours of sick leave per month, with no maximum accrual
12 paid holidays per calendar year
One floating holiday per year
Tuition Reimbursement policy for accredited courses, reimbursing up to $1,200 per year in educational expenses
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase