Ragsdale Heating, Air, Plumbing & Electrical ยท 23 hours ago
Dispatcher - Dallas, GA
US-GA-Dallas
Full-time
Onsite
Mid Level
3+ years expRagsdale Heating, Air, Plumbing, & Electrical is currently seeking a Dispatcher to join our team, comprised of creative and energetic employees dedicated to delivering the best customer service experience every day. The Dispatcher will be responsible for scheduling and monitoring technician assignments, ensuring proper job distribution, and maintaining accurate service records.
Customer ServiceHome Services
No H1B
Responsibilities
Schedule and monitor daily technician schedule
Ensure proper job distribution, prioritize urgent calls
Dispatch work orders to field technicians according to priority and location
Keep customers updated on delays, notify them before tech arrives, and handle rescheduling professionally
Review timesheet reports, track idle time, and maintain accurate service records
Contact customers to confirm next-day appointments
Communicate with field personnel
Maintain accurate technician database
Coordinate parts scheduling
Qualification
Required
High School Diploma or GED preferred
Minimum 3 years of dispatching experience, preferably in HVAC, Plumbing, or a related industry
Basic computer proficiency, particularly with Microsoft applications
Must be able to work evenings and weekends
Preferred
Experience with Service Titan is a plus
Benefits
Robust PTO Plan
Health, Vision and Dental plans for you and your family to choose from
401K Retirement Plan with company match up to 30%
Life Insurance, Short-Term and Long-Term Disability
Special Program Options: FSA, EPA, Legal Services, and Identity Theft
Continuous Training for your Professional Development
Working in a dynamic, collaborative, and fun environment
Coached and supported career growth
Company
Ragsdale Heating, Air, Plumbing & Electrical
Our mission has always been to provide customers with the best value by offering exceptional customer service with honesty and integrity from the most knowledgeable, dedicated and professional experts in the industry.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase