Convera · 11 hours ago
Customer Support Associate
Santa Ana
Full-time
Hybrid
New Grad, Entry LevelConvera is the largest non-bank B2B cross-border payments company in the world, passionate about moving money for the better. As a Customer Support Associate, you will handle online requests from customers, process payments, and provide exceptional customer service while adhering to compliance and regulatory requirements.
InternetPaymentsSoftware
Responsibilities
Handling online requests from both Internal and External Customers in relation to both pre and post-payment queries, in accordance with agreed SLAs and quality standards
Channels: Cases, emails and phone calls occasionally
Keying in transactions, sending customer communications and processing payments
Running, analyzing and providing reporting to internal and external clients
Working closely with our Front Office teams to provide our clients with unrivalled levels of customer service
Running daily controls to ensure smooth running of our day to day processing and working with other internal departments should any concerns arise
Adhering to compliance and regulatory requirements whilst delivering high level of customer service to our clients
You must be able to work well independently and as part of a team, be it in an office or remote environment
Qualification
Required
Handling online requests from both Internal and External Customers in relation to both pre and post-payment queries, in accordance with agreed SLAs and quality standards
Channels: Cases, emails and phone calls occasionally
Keying in transactions, sending customer communications and processing payments
Running, analyzing and providing reporting to internal and external clients
Working closely with our Front Office teams to provide our clients with unrivalled levels of customer service
Running daily controls to ensure smooth running of our day to day processing and working with other internal departments should any concerns arise
Adhering to compliance and regulatory requirements whilst delivering high level of customer service to our clients
You must be able to work well independently and as part of a team, be it in an office or remote environment
Preferred
Experience in a busy team in a client facing function, within a financial services environment
A passion for excellence in customer service and customer management along with proven track record for embedding this passion in team culture
Excellent communication and listening skills with ability to network and build internal and external relationships at all levels
Excellent time management and attention to detail
Proactive & not afraid to speak up should you see something you don't think looks right
Experience using MS Outlook, Excel, Word, PowerPoint and the internet
Benefits
Market competitive salary.
Great career growth and development opportunities in a global organization.
A flexible approach to work and a hybrid schedule with 2-3 days in the office. *Extra days will be required if we are having events.
Generous insurance (health, disability, life).
Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption).
Paid volunteering opportunities (5 days per year).
Company
Convera
Convera is a global leader in commercial payments.
Founded in 2000
1001-5000 employees
H1B Sponsorship
Convera has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (10)
2023 (15)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
$20MKey Investors
Mayfield Fund
2006-01-01Acquired
2001-10-01Series C· $20M
Leadership Team
Yosiat Gimbernard
Senior Account Manager
Recent News
2025-09-17
MarketScreener
2025-03-21
2023-07-13
Company data provided by crunchbase