BILL · 2 days ago
Senior Scaled Customer Success Manager
Draper, Utah, United States
Full-time
Hybrid
Mid, Senior Level
$98K/yr - $117K/yrBILL is a rapidly growing Fintech company focused on empowering businesses by innovating financial processes. As a Senior Scaled Customer Success Manager, you will manage a portfolio of accounts, providing strategic consultation and ensuring customers maximize their use of the BILL platform for long-term retention and revenue growth.
AppsBillingFinancial ServicesFinTechSaaS
Responsibilities
Lead high-impact interactions—such as Business Reviews and Kick-offs—using deep discovery to map specific business challenges and pain to BILL’s suite of tools
Partner with a high-performing team to ensure the success of a shared book of business
Meet interaction targets and maintain strict response SLAs to ensure no customer is neglected
Partner across Post-Sales, Support, Risk, and Product teams to drive growth while skillfully redirecting support-related items to focus on proactive advisory work
Qualification
Required
Proven system for managing numerous data points and interactions at scale
Meticulous about documentation, ensuring institutional knowledge is preserved
Ability to navigate high-stakes conversations and perform deep discovery
Ability to switch between proactive churn mitigation and expansion outreach with ease
Professional background in Accounting or Finance (or equivalent experience)
Track record of exceeding personal targets while remaining equally fueled by collective wins
High-stakes accountability with peers and naturally step in to help the team alleviate pressure and grow
Benefits
100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
HSA & FSA accounts
Life Insurance, Long & Short-term disability coverage
Employee Assistance Program (EAP)
11+ Observed holidays and wellness days and flexible time off
Employee Stock Purchase Program with employee discounts
Wellness & Fitness initiatives
Employee recognition and referral programs
And much more
Company
BILL
BILL is a developer of financial automation software for small and midsize businesses (SMBs).
Founded in 2006
1001-5000 employees
H1B Sponsorship
BILL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (92)
2022 (137)
2021 (78)
2020 (56)
Funding
Current Stage
Public CompanyTotal Funding
$1.48BKey Investors
Barington Capital GroupStarboard ValueFranklin Templeton
2025-12-04Post Ipo Equity
2025-09-04Post Ipo Equity
2024-12-04Post Ipo Debt· $1.2B
Leadership Team
René Lacerte
CEO & Founder
Ken Moss
Chief Technology Officer
Recent News
dcm.com
2025-12-31
globalventuring.com
2025-12-11
Company data provided by crunchbase