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HPC Industrial powered by Clean Harbors · 12 hours ago

Customer Success Agent

Norwell, MA, United States

Full-time

Onsite

New Grad, Entry Level

HPC Industrial powered by Clean Harbors is seeking a Customer Success Agent to join their team in Norwell, MA. The role involves providing customer service, managing customer relationships, and driving sales while ensuring customer satisfaction.

Environmental Services

Responsibilities

Ensures Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times

Order placement, entry, documentation and tracking; communicate product delivery schedules with customers as appropriate, using OM, SF, other software

Develop and maintain customer records, including activities, cases, orders, opportunities, and leads, as well as ensuring accuracy/currency of customer contact information

Customer issue resolution, including payment processing, document retrieval, account updates, order taking, escalations, etc

Develop, maintain, and manage customer relationships at all levels and ensure customer satisfaction in all sales transactions. Follow up with past customers to restore business relationships and look for opportunities to upsell

Consistently meet or exceed weekly and monthly sales targets and goals, including profit expectations, on all sales transactions and customer referral goals. Create and cultivate a sales pipeline, and ensure disciplined management to meet or exceed quotas

Understand the customer's business needs and initiatives, and apply our environmental solutions in support of their business goals. Suggest products and services that will add value and ensure customer is provided with accurate information and quotes in a timely manner

Cultivate leads for larger, more complex accounts, or accounts requiring a site visit, for the outside sales team

Other duties as assigned

Qualification

Customer relationship managementSales pipeline managementOrder processingProblem resolutionCommunication skills

Required

Provides customer service including order procurement, suggestive selling, waste profiling, call documentation, customer problem resolution, maintenance/creation of customer profiles, pricing records, and invoicing of shipments

Generates business opportunities, cultivates sales leads, drives sales and works to exceed quotas and targets

Ensures Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times

Order placement, entry, documentation and tracking; communicate product delivery schedules with customers as appropriate, using OM, SF, other software

Develop and maintain customer records, including activities, cases, orders, opportunities, and leads, as well as ensuring accuracy/currency of customer contact information

Customer issue resolution, including payment processing, document retrieval, account updates, order taking, escalations, etc

Develop, maintain, and manage customer relationships at all levels and ensure customer satisfaction in all sales transactions

Follow up with past customers to restore business relationships and look for opportunities to upsell

Consistently meet or exceed weekly and monthly sales targets and goals, including profit expectations, on all sales transactions and customer referral goals

Create and cultivate a sales pipeline, and ensure disciplined management to meet or exceed quotas

Understand the customer's business needs and initiatives, and apply our environmental solutions in support of their business goals

Suggest products and services that will add value and ensure customer is provided with accurate information and quotes in a timely manner

Cultivate leads for larger, more complex accounts, or accounts requiring a site visit, for the outside sales team