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PROCEPT BioRobotics · 2 days ago

Commercial Marketing Operations Manager

San Jose, CA

Full-time

Hybrid

Senior Level

$122K/yr - $143K/yr

5+ years exp

PROCEPT BioRobotics is committed to revolutionizing treatment for benign prostatic hyperplasia through innovation in surgical robotics. The Commercial Marketing Operations Manager will lead and optimize the operational foundation for the company's commercial marketing and medical education programs, ensuring effective planning and execution while improving systems and processes.

Health CareManufacturingMedical DeviceRobotics

No H1B

U.S. Citizen Only

Responsibilities

Support the operational planning, organization, and execution of Commercial Marketing and Medical Education programs, serving as an enablement partner rather than a program owner

Help translate commercial marketing priorities into scalable operational plans, ensuring readiness across people, processes, systems, and assets

Partner with Marketing, Sales, and Operations teams to continuously improve workflows, intake visibility, and execution models

Manage the end-to-end deployment workflow for commercial field assets including HYDROS mobility units, AquaSim simulators, high- and low-fidelity bench models, and field consumables (e.g., drapes, lube, accessories)

Coordinate scheduling, packing, shipping, tracking, and retrieval of systems for commercial events, education programs, trainings, and roadshows

Maintain real-time dashboards tracking asset availability, location, maintenance status, and upcoming reservations

Ensure asset readiness aligns with broader marketing program timelines and priorities

Conduct readiness checks and ensure systems meet quality, safety, and functionality standards prior to deployment

Establish and manage preventive maintenance cycles in partnership with Field Service Engineering and Commercial Operations

Diagnose issues, coordinate needed repairs, and make recommendations on system upgrades or replacements

Partner cross-functionally to ensure technical readiness supports program execution and field confidence

Standardize shipping workflows, packaging requirements, crate design guidelines, and rep-facing instructions

Partner with external logistics vendors and internal teams to increase predictability, and improve asset utilization

Own and update SOPs, quick guides, and QR-based video instructions to streamline the rep and customer experience

Support vendor coordination and performance management related to marketing program execution and logistics

Support the planning, organization, and execution of peer-to-peer education programs, trainings, and internal events, ensuring operational readiness and consistency

Provide operational and logistical support, as needed, for national and regional trade shows and large-scale commercial events

Partner with Events, Sales, and Medical Education teams to ensure timelines, materials, assets, and systems are aligned

Serve as a trusted operational resource to program owners, helping remove friction and execution risk

Support the use and optimization of marketing operations tools and platforms (e.g., Salesforce APIs, Smartsheet, tracking dashboards)

Identify gaps, inefficiencies, and scalability risks in current processes and recommend improvements

Track and report on operational metrics including utilization, turnaround times, cost efficiency, and execution readiness

Translate operational data into insights and recommendations that improve future program planning and execution

Work closely with Capital and Utilization Sales teams to align field enablement and asset deployment with commercial priorities

Serve as an advisor to Marketing, Medical Education, and Sales on operational best practices, readiness, and constraints

Communicate clearly and proactively with stakeholders regarding timelines, dependencies, and execution status

Help ensure alignment with internal SOPs, quality requirements, and compliance standards

Track KPIs including utilization, maintenance costs, turnaround times, repair trends, and event impact

Recommend enhancements to improve scalability, cost efficiency, asset reliability, and field experience

Contribute to strategic planning related to future asset expansion, vendor partnerships, and new technology integration

Qualification

Operations ManagementLogistics CoordinationTechnical CoordinationMarketing OperationsSalesforceAnalytical SkillsCommunication SkillsProblem-Solving

Required

Bachelor's degree in business, engineering, supply chain, operations, or related discipline; or equivalent experience

Minimum 5 years of experience in operations, logistics, technical coordination, field service support, or commercial asset management (medical device experience strongly preferred)

Demonstrated ability to work independently on complex, multi-step workflows requiring judgment and prioritization

Strong analytical problem-solving skills and comfort working with technical equipment

Excellent communication skills with the ability to influence and collaborate across diverse teams