This job has closed.

State of Missouri · 2 weeks ago

DD Incident Management Specialist -Albany or St. Joseph

Albany, MO

Full-time

Hybrid

Mid Level

3+ years exp

The State of Missouri is dedicated to the prevention, treatment, and public understanding of mental illness and developmental disabilities. The DD Incident Management Specialist will conduct inquiries to substantiate allegations of abuse, neglect, and misuse of funds, requiring effective communication and comprehensive knowledge of relevant principles and regulations.

AgricultureGovernmentInformation Technology

Responsibilities

Demonstrates the ability to gather and analyze information surrounding reported events or complaints where there is an allegation or suspicion of abuse, neglect, misuse of funds or property, or when more information is needed to determine whether an investigation request will be submitted to Central Office Investigation Unit

Demonstrates ability to conduct inquiry interviews, summarize, and communicate findings in a written format

Demonstrates knowledge of the Event Management Tracking system

Demonstrates knowledge of CSRs, DOR’s, Division Directives and guidelines set forth by the Department of Mental Health and Division of Developmental Disabilities regarding inquiries and abuse and neglect processes

Has working knowledge of and contacts with provider, Regional Office, and other agencies and offices

Maintain current and accurate documentation of inquiries

Ensure current and accurate EMT data entry for events which require inquiry

Enters inquiry findings and outcomes into the EMT system

Monitor events where there is an inquiry decision to ensure closure or reason for extension is recorded, using reports available

Determines whether 'reasonable cause' for abuse/neglect/misuse of funds exists through the inquiry process

Summarizes inquiry findings for the purpose of requesting an investigation when needed

Communicate information clearly and effectively through verbal discussions and written documents

Ensures that the EMT data entry form is complete and that data is correctly entered within 24 hours or by the next working day of DMH notification for those events requiring an inquiry

Ensures an inquiry decision date and close date has been entered into the EMT database system for those events requiring an inquiry

Ensures proper notifications have been completed within required timeframes and in writing where required, and that notifications are entered into the EMT database system

Completes inquiries within 10 working days, unless for good cause shown additional time is needed

Qualification

Inquiry techniquesBehavioral sciences knowledgeEvent Management Tracking systemInvestigation skillsEffective communication

Required

Six years of experience or Bachelor's degree and three or more years' experience or an Associates' degree with four to eight years of experience preferred

Demonstrates ability to conduct inquiry interviews, summarize, and communicate findings in a written format

Demonstrates knowledge of the Event Management Tracking system

Demonstrates knowledge of CSRs, DOR's, Division Directives and guidelines set forth by the Department of Mental Health and Division of Developmental Disabilities regarding inquiries and abuse and neglect processes