Epidemic Sound · 1 week ago
Digital Customer Success Manager
New York, United States
Full-time
Hybrid
Mid, Senior Level
$88K/yr - $112K/yr
5+ years expEpidemic Sound is an industry leader in soundtracking, blending technology with creativity. As a Digital Customer Success Manager, you will redefine customer support for mid-market clients and drive high-volume adoption and retention through digital engagement strategies.
Digital EntertainmentDigital MediaMedia and EntertainmentMusicMusic StreamingVideo
Responsibilities
Drive high-volume customer adoption and retention through automated, digital-led engagement strategies and one-to-many programs
Act as a digital advisor for a diverse portfolio, helping creators from ad agencies to digital publishers maximize the value of our music and sound effects
Be the face of Epidemic Sound to this customer cohort as required, but adopt a digital first scaled motion to take customers through phased journeys of adoption, retention, development etc
Analyze usage data and engagement metrics to proactively identify churn risks and implement scalable mitigation tactics
Partner with Account Executives to highlight expansion opportunities within your portfolio, directly impacting our revenue growth
Collaborate with the CRM, Finance, and Legal teams to ensure seamless and efficient service delivery
Qualification
Required
5+ years of experience in Customer Success, Account Management, or commercial roles within a SaaS or Media environment
Proven track record of managing a high-volume portfolio using a digital-first or 'one-to-many' support model
Advanced proficiency in data analysis and the ability to turn metrics into actionable retention strategies
Track record of meeting or exceeding retention and expansion targets consistently
Exceptional communication skills in English, with the ability to influence and engage customers through digital channels
A proactive, self-starter mindset with the ability to innovate and automate repeatable tasks
Preferred
Experience with Planhat, Salesforce, or other Customer Success Platforms
Benefits
Dental
Health
Medical
Vision plan options
30 days vacation a year accrual
6 months parental leave
401k saving
Wellness benefits
Company
Epidemic Sound
Epidemic Sound is a music company that produces music for online creators.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$508.86MKey Investors
EQTKichi InvestCreandum
2021-03-11Private Equity· $450M
2019-07-01Series Unknown· $20M
2017-11-21Private Equity· $32.86M
Leadership Team
Oscar Höglund
Co-Founder and CEO
Peer Åström
Music Producer, Co-founder
Recent News
News Powered by Cision
2026-01-07
2025-12-16
Company data provided by crunchbase