Park Community Credit Union · 3 days ago
Interactive Contact Center Rep (ITM/eBranch)
Louisville, KY
Full-time
Onsite
Entry Level
1+ years expPark Community Credit Union is dedicated to building thriving communities, and they are seeking an Interactive eTeam Service Representative to support members with their financial transactions. This role involves processing member transactions, resolving issues, cross-selling services, and maintaining accurate records while staying updated on Interactive Teller Machine technology.
BankingCreditFinancial Services
Responsibilities
Receive and process member financial transactions, including deposits, withdrawals and loan payments; transfer amounts from member accounts as directed. Post transactions to member accounts and maintain member records. Utilizing the Interactive Teller Machines (ITM), welcome members and provide routine information concerning accounts and services; directs members to branch staff for specific transactions or services unable to be performed by the ITM. Focus on communicating clear instructions to ensure ease of use, accuracy and efficiency with all transactions. Remain abreast of the ITM technology and delivery methods as they develop and/or change
Assist members and potential members with their telephone and electronic correspondence requests; answer questions about products and services and resolve problems that are within their authority to resolve; provide applications as requested; refer problems that are beyond their authority to their supervisor, along with their recommendations. Process Remote Contact requests in the same fashion as answering and handling telephone requests/issues
Cross-sell credit union services to members; achieve individual goals and assist in reaching established department goals. Maintain action log as required for review monthly/quarterly/ annually
Perform transactions related to ATM/Debit Card programs including ordering cards and placing blocks per credit union guidelines. Provide information regarding these transactions to members and resolve issues that are within authority. Refer issues not within authority to manager. Provide information on remote services
Maintain records and member account information. Keep manager informed of issues that may arise with the ITM when serving members
Performs other duties as assigned
Qualification
Required
One year to three years of similar or related experience
A high school education or GED
Must have excellent verbal communication skills
Good listening skills
Telephone skills
Company
Park Community Credit Union
Park Community is Kentucky’s largest Community Development Financial Institution (CDFI) Credit Union, a mission driven organization owned by our members that exists to empower communities, fuel dreams, and cultivate belonging.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jim Spradlin
PRESIDENT / CEO
Kaye Hall
CFO
Recent News
2024-04-26
2024-04-26
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