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SERVPRO · 1 day ago

Commercial Loss Coordinator

Gallatin, TN

Full-time

Onsite

Mid Level

3+ years exp

SERVPRO is a trusted leader in fire and water cleanup and restoration services, mold mitigation, and more. The Commercial Loss Coordinator provides support to the Commercial Large Loss Division and interacts with various staff, ensuring effective management of job loss files and assisting with membership requirements for the Large Loss Response Team.

ConsumerIndustrial

Responsibilities

Maintains job loss file management system by assisting in opening and closing of jobs loss files, securing documentation, package completed files for review and approval

Prepares commercial dispatch follow-up log and ensures commercial losses are provided oversight

Assists with maintaining current and accurate job file information, including follow-up on work-in-progress jobs, jobs pending invoices, and account receivables

Assists with tracking LLRT membership requirements, updates to the Large Loss Response Team (LLRT) membership roster, and communicating with CLLD team members and other applicable parties

Corresponds with franchisees interested in LLRT membership, tracks submitted membership applications and assists with annual LLRT membership renewal

Secures and reviews completed job file documentation from the operators

Provide assistance as needed, during Storm Events to the CLLD Team Members, Call Center, and other departments

Qualification

Insurance experienceRestoration experienceMicrosoft OfficeCommunication skillsAnalytical skillsPrioritization skillsInterpersonal skillsProblem-solving skillsTime managementOrganization skills

Required

Three years of relevant experience working in insurance or restoration is required

Ability to read, write, and communicate with employees, customers, and suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner

Excellent communication skills; written and verbal

Possess a strong desire for quality and high attention to detail

Intermediate to advanced level of knowledge with Microsoft Office including Word, Excel, PowerPoint, and Outlook

Possess excellent interpersonal, analytical, and problem-solving skills

Excellent time management, organization, and prioritization skills

High School Diploma or GED required