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KTek Resourcing · 11 hours ago

Contact Center Manager

Phoenix, AZ

Contract

Onsite

Senior Level

7+ years exp

KTek Resourcing is seeking a Contact Center Manager/Architect with expertise in Cisco Contact Center platforms and Zoom Contact Center. The role involves designing, deploying, configuring, and supporting contact center solutions, as well as integrating them with CRM systems.

Health CareHuman ResourcesMedicalStaffing Agency

No H1B

U.S. Citizen Only

Hiring Manager

Ahmad Raza

Responsibilities

Min 7–8 years of experience in Contact Center engineering

Strong hands-on expertise in Cisco Contact Center platforms, including:

UCCX (application scripting, triggers, CAD/Finesse)

UCCE / PCCE (ICM routing scripts, CVP, Call Studio)

Solid experience with Zoom Contact Center (ZCC)

Deep understanding of contact center call flows, routing logic, and reporting

Strong knowledge of SIP, VoIP, PSTN, and enterprise telephony concepts

Experience integrating contact centers with CRM systems (Salesforce, ServiceNow, etc.)

Knowledge of networking fundamentals (QoS, firewalls, SBCs)

Design, deploy, configure, and support Zoom Contact Center solutions, including:

Cisco UCCX (scripts, applications, call flows)

Cisco UCCE / PCCE (routing scripts, CVP, ICM)

Finesse, CVP, VXML gateways

Qualification

Cisco Contact CenterZoom Contact CenterContact Center EngineeringSIPVoIPCRM IntegrationNetworking FundamentalsRouting LogicCall Flows

Required