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Caesars Entertainment · 1 day ago

Showroom Host - Part Time (Horseshoe LV)

Las Vegas, NV

Part-time

Onsite

New Grad, Entry Level

Caesars Entertainment is a renowned company in the hospitality and entertainment industry, and they are seeking a Showroom Host to ensure a high level of customer service during shows and events. The role involves monitoring service quality, assisting guests, and performing various tasks to ensure operational efficiency in the entertainment venues.

Food and Beverage

Responsibilities

Showroom Hosts to ensure the customer transaction and attendance is to the Caesars Entertainment top tier satisfaction and that all show queues are correctly executed

Upon arrival, make sure that the theater is in presentable condition prior to opening doors – refer to Daily Inspection Checklist

Attend pre-shift meeting with Showroom Supervisor, as scheduled prior to opening doors. Attendance is mandatory

Be in assigned area by designated time, on radio and earpiece, ready to work

Work directly with Showroom Supervisor to ensure that all policies and procedures are correctly executed

Work directly with Box Office to ensure VIP & VVIP guests are handled appropriately, seating reconfigurations are known and managed

Exhibit sound judgement when making decisions that affect the flow of the customers in and out of the venues

Ability and willingness to work any assignment. (Assignments include, but not limited to, checking patrons’ cameras or any recording devices, setup and strike of chairs, tables, entrance stanchions, sign holders, taking and/or scanning tickets, handing out programs, escorting patrons to seats, , assist patrons’ special needs, such as helping those with wheelchairs, coordinating backstage tours, etc.)

Understand and perform duties of assignment

Monitor physical surroundings in assigned area prior to and throughout show for safety, cleanliness and functionality; notify the Showroom Supervisor of concerns

Respond quickly and courteously to patrons’ needs, questions, comments, or concerns with answers and/or action

At end of show/event, walk through assigned area retrieving lost items, etc. and turn them in to Security

Submit assigned reports as directed

Qualification

Customer serviceCommunication skillsProblem-solvingTheater/event experienceADA assistanceReport writingPhysical staminaProfessional appearanceFriendly personality

Required

Enjoy working with public

Ability to provide quality customer service

Ability to solve problems quickly and courteously

Excellent communication and problem-solving skills, including ability to maintain composure under stress

Part time, flexible shifts, available to work nights and weekends, including holidays

Understand and adhere to established policies and procedures

Actively assist with established Front of House emergency procedures. Familiar with location and operation of emergency exits and equipment

Assist House Manager with procedures for injuries, medical problems, etc

Assist patrons with ADA / special needs

Ability to provide accurate knowledge to patrons regarding venue logistics (i.e. location of ticket office, restrooms, concessions, information about the show/event, general building history, etc.)

Ability to write show reports

Ability to read event ticket (visual acuity corrected to read as small as 11-font print) in dim lighting with use of flashlight

Ability to repeatedly climb stairs – up and down – to provide effective staff coverage in all areas of venues, as needed

Ability to lift 75 lbs. items such as stanchions, boxes, chairs, tables etc

Ability to stand/walk for long periods, sometimes for the entire duration of the show/event

Education: High School graduate or equivalent

Must be at least 21 years of age

Must have excellent written and verbal skills

Strenuous duties include substantial amount of standing, walking, bending and lifting

Must be able to comply with all physical and mental requirements

Must be able to work in a loud and dark environment