Starco Brands · 5 days ago
EDI Order Fulfillment Specialist (Hybrid - Los Angeles)
West Hollywood, CA
Full-time
Hybrid
Senior Level
5+ years expStarco Brands is a consumer products company that focuses on innovative technologies for everyday products. They are seeking an EDI Order Fulfillment Specialist to oversee EDI transactions and ensure accurate and timely order fulfillment in support of their B2B and B2C business. The role involves managing EDI order flows, coordinating with various teams, and contributing to continuous improvement efforts.
Packaging ServicesRetail Technology
Responsibilities
Oversee and manage EDI transactions, including order processing, invoicing, and shipping confirmations
Ensure accurate and timely processing of EDI documents (e.g., 850, 855, 856) in accordance with customer guidelines and business requirements
Troubleshoot EDI-related issues, working with IT and external EDI providers to implement solutions and improvements
Manage transactions within NetSuite to track customer orders, returns, and invoicing, ensuring that all data is accurate and up to date
Prepare and distribute reporting for Open Orders, Invoicing, and Fulfillment status
Support the resolution of customer claims, shortages, chargebacks, returns, and escalate recurring issues as needed
Coordinate with the DTC sales team to ensure all e-commerce orders are processed and shipped properly
Serve as a key resource for EDI and NetSuite-related questions, supporting internal teams as needed
Support shipment execution by coordinating with warehouses and transportation partners in accordance with customer requirements and established processes
Ensure finished good inventory and customer order fulfillment are optimized across our 3PL warehouse network
Monitor and support relationships with 3PL and transportation partners by tracking performance metrics and escalating service issues
Ensure customer, product, and partner data is accurately maintained in NetSuite and aligned across all systems and providers to support accurate and timely order fulfillment
Support pricing and item setup in NetSuite in coordination with Accounting and Sales
Perform other duties as required
Qualification
Required
Bachelor's degree in Business Administration, Supply Chain, or a related field (or equivalent experience)
Strong experience with EDI (Electronic Data Interchange) and NetSuite, with the ability to troubleshoot and optimize transactions
Minimum 5 years of experience in a order fulfillment role, with a focus on B2B environments in the CPG or retail industries
A proactive, solution-oriented mindset with the ability to handle complex customer issues and escalate when necessary
Excellent organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment
Experience using ERP systems, business partner portals, Microsoft Suite, and Excel
Ability to handle and prioritize multiple projects simultaneously in a fast-paced environment
Strong attention to detail and accuracy
Preferred
APICS/ASCM CLTD, CPIM, or CSCP certifications (a plus)
Benefits
100% Employer Paid Health, Dental and Vision benefits
Employer Paid Life Insurance and Disability benefits
Monthly Wellness, Phone and Internet allowances
Annual Education and Home Office allowances
401(k) and Employer Match
Competitive salary
Flexible PTO
Employee Product Discounts
Flexible WFH hours 3 days per week
And More!
Company
Starco Brands
Starco Brands is an innovative branded packaged goods company that focuses on behavior-changing products and disruptive consumer marketing.
11-50 employees
Funding
Current Stage
Public CompanyTotal Funding
$42.35M2023-01-12Post Ipo Equity· $22.69M
2022-09-23Series Unknown· $19.28M
2012-02-13Pre Seed· $0.38M
Leadership Team
M
Martin Goldrod
Founder
Recent News
2025-11-18
Global Cosmetic Industry Magazine
2025-10-31
2025-10-04
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