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Inside Higher Ed · 1 week ago

Specialist I - Testing Specialist I (part-time, hourly) - 2 positions to be filled

Huntsville, TX

Full-time, Part-time

Onsite

New Grad, Entry Level

$15/hr - $15/hr

Inside Higher Ed is seeking a part-time Specialist I for their Testing Center. This role provides essential support by proctoring exams, assisting with front-desk operations, and ensuring a welcoming environment for students and faculty.

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Responsibilities

Supports the Testing Center’s mission by proctoring exams in accordance with established policies, ensuring test security, and assisting candidates through the check-in and test-taking process

Monitors test sessions vigilantly to maintain exam integrity, addresses any disruptions professionally, and promptly reports issues to the Coordinator II or Director

Assists with front-desk responsibilities, welcoming candidates, answering phones, and providing information on Testing Center policies and procedures

Responds to basic inquiries, phone and email, in a friendly, helpful manner and refers more complex questions or issues to the Coordinator II or Director

Maintains a positive, customer-focused demeanor to ensure a supportive environment for all who interact with the Testing Center

Aids in coordinating candidate check-ins, appointment scheduling, and daily activity flow within the Center to ensure smooth operations

Assists with daily Center preparations and confirming appointments, providing flexibility and support during peak testing times

Assists in the consistent communication of Testing Center policies and procedures to candidates, faculty, and staff

Follows established guidelines for exam administration and Center operations, ensuring compliance with testing standards

Maintains awareness of any procedural updates and participates in required training to stay informed on Testing Center policies

Assists in maintaining accurate records and contributes to reporting processes as directed by the Coordinator II or Director to support data-driven decision-making

Demonstrates a friendly, professional attitude in all interactions, focused on delivering a positive experience to students, faculty, and community members

Ensures each candidate feels supported and informed, aligning with the Testing Center’s customer-first approach

Performs other related duties as assigned