Dobson Fiber · 14 hours ago
Support Technician (On-Site)
Oklahoma City, OK
Full-time
Onsite
Mid Level
3+ years expDobson Fiber is a provider of voice and internet services, seeking a Technical Support Technician to provide software, hardware, and network configuration support. The role involves troubleshooting, training Tier 1 Techs, and managing service requests for a growing customer base.
Computer Software
Responsibilities
Provide Advance trouble-shooting support for Tier 1 escalations of a variety of DSL/FTTH/FTTB/VOICE/VOIP solutions
Work with and train Tier 1 Support Techs in advancing troubleshooting skills and knowledge of Dobson products and offerings
Manage field service technicians through resolution of customer trouble tickets and installations
Provision, test, and turn up all service requests for new or modified services as they are required
Monitor open trouble incidents and ensure timely resolution
Manage field service technicians through resolution of customer trouble ticket
Identify problems and risk areas and be able to advise management of actions required to mitigate their impact
Notify management of major network outages and resolutions
Participate in the on-call rotation as agreed by the Support Team
Other duties as assigned
Qualification
Required
High School, Vocational, or applicable short course diploma
3 to 5 years of experience working in a Help Desk/Tech Support position
Working knowledge of various operating systems, routers, and network elements
Ability to perform basic system administration functions to assist network engineers with day-to-day maintenance
Preferred
Microsoft, A+, or MCP certification
Cisco CCNA certification
Company
Dobson Fiber
Since 1936, Dobson Fiber has been connecting local communities.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Francisco Maella
Chief Executive Officer
Brandy Parson, CPA
Chief Financial Officer
Recent News
2025-06-18
2025-05-29
2025-01-06
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