Mindlance · 3 months ago
Customer Engagement - Technician, Billing II
Owings Mills, MD
Full-time
Hybrid
Mid Level
3+ years expMindlance is a company focused on customer engagement and billing solutions. The role of Customer Engagement Technician, Billing II involves ensuring accurate invoicing and collection for complex accounts while providing support for internal and external customers regarding billing issues.
Human Resources
Responsibilities
Researches and responds by telephone, or in writing to complex patient inquiries regarding billing issues and problems
Reviews billing forms for accuracy and completeness before sending to payors
Assists in the preparation of monthly billing and accounts receivable reports
Assists with complex billing issues, including contacting insurance carriers to confirm patient eligibility and referral information
Ensures all insurance, demographic, and eligibility information is obtained from patients and entered into the system in an accurate and timely manner
Adhere to HIPAA guidelines and other relevant state and federal regulations, and company policies regarding to compliance, integrity, patient privacy and ethical billing practices
Qualification
Required
High School Diploma or GED
3 years experience in a Billing, membership enrollment, member services, claims operations or Finance role
Proficient in Microsoft Office applications
Provide excellent customer service with a focus on department goals
Works well in environment with firm deadlines; results oriented
Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time
Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence
Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging
Excellent verbal and written skills
Call center background
Superior customer service skills
Microsoft applications such as Outlook, Word, and Excel
Time Management and Organizational skills are a must
Company
Mindlance
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services
1001-5000 employees
H1B Sponsorship
Mindlance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (53)
2023 (37)
2022 (72)
2021 (36)
2020 (40)
Funding
Current Stage
Late StageLeadership Team
R
Rajat Paul Dhall
Co-Founder & Managing Director
V
Vik Kalra
Co-Founder and Managing Director
Recent News
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