Developmental Disabilities Institute (DDI) ยท 14 hours ago
Field Services Engineer
Smithtown, New York, United States
Full-time
Onsite
Entry Level
$52K/yr - $52K/yr
1+ years expDevelopmental Disabilities Institute (DDI) has been a leading agency providing care for individuals with developmental disabilities for nearly 65 years. The Field Services Engineer role involves providing technology support and troubleshooting for employees, ensuring that all hardware and software issues are resolved efficiently.
Health Care
Responsibilities
Lead or assist with all levels of hardware/software configuration, installation, troubleshooting and maintenance of all devices including but not limited to desktops, laptops, mobile devices, printers, Microsoft and other applications
Provide onsite, telephone and e-mail based support of hardware/software installation and configuration, troubleshooting and maintenance of networking equipment including but not limited to routers, switches, wireless controllers, access points and telephony system
Efficiently diagnose, troubleshoot and resolve technical issues
Active Directory and E-mail administration
Perform basic user training as needed
Perform upgrades, routine maintenance and troubleshooting of varying hardware and software
Perform upgrades, routine maintenance and troubleshooting of end user hardware (desktops, laptops, printers, etc.) at all locations
Perform installations and moves of PCs, printers and peripherals at all locations
Responsible for adhering to company established security procedures
Proactively stay up to date with all the latest technologies
Recognize and escalate difficult technical issues within the organization or to external vendors
Work with support and/or product development personnel to troubleshoot and work around product issues
Well-organized with the ability to multi-task and work with minimal supervision required
Strong verbal and written communication skills
Ability to create technical documentation, Knowledge Base Articles / Technical Notes
Must have a current valid NYS driver's license and travel to various locations throughout Long Island with equipment
On-call rotation required
Performs other job-related duties as required
Qualification
Required
HS Diploma or Equivalent required
Minimum of 1 year experience in end-user support and/or help desk mandatory
Must have a current valid NYS driver's license and travel to various locations throughout Long Island with equipment
On-call rotation required
Well-organized with the ability to multi-task and work with minimal supervision required
Strong verbal and written communication skills
Ability to create technical documentation, Knowledge Base Articles / Technical Notes
Lead or assist with all levels of hardware/software configuration, installation, troubleshooting and maintenance of all devices including but not limited to desktops, laptops, mobile devices, printers, Microsoft and other applications
Provide onsite, telephone and e-mail based support of hardware/software installation and configuration, troubleshooting and maintenance of networking equipment including but not limited to routers, switches, wireless controllers, access points and telephony system
Efficiently diagnose, troubleshoot and resolve technical issues
Active Directory and E-mail administration
Perform basic user training as needed
Perform upgrades, routine maintenance and troubleshooting of varying hardware and software
Perform upgrades, routine maintenance and troubleshooting of end user hardware (desktops, laptops, printers, etc.) at all locations
Perform installations and moves of PCs, printers and peripherals at all locations
Responsible for adhering to company established security procedures
Proactively stay up to date with all the latest technologies
Recognize and escalate difficult technical issues within the organization or to external vendors
Work with support and/or product development personnel to troubleshoot and work around product issues
Self-motivated, proactive, and resourceful
Positive, professional attitude
React quickly and adapt to changes in priorities, circumstances and direction
Apply high level of attention to detail and accuracy
Establish and maintain effective working relationships based on mutual trust, respect, and cooperation with manager(s), co-workers, employees we serve and vendors
Preferred
Certifications a plus
Experience with call tracking / ticket management system and asset inventories
Proficient with Helpdesk Standards Methodology preferred
Ability to Image, install, configure, and troubleshoot desktop hardware and peripherals
Install, configure, and troubleshoot Windows 10, Mac and desktop applications
Re-install desktops and laptops as needed
Install, configure, and repair desktop and network printers
Configure and implement diverse network devices
Provide intermediate network troubleshooting
Experience with Mobile Devices and Mobile Device Management
Basic knowledge of HP/Aruba products, security appliances, Firewalls, Wireless and MPLS
Basic knowledge of routing protocols
Basic knowledge of administration of Active Directory
Basic knowledge of account and mailbox administration for Microsoft Exchange
Basic Configuration and Administration of HP, Dell and Aruba products
Basic knowledge of networking including TCP/IP and Wireless
Working knowledge of desktop and printing hardware and software
Excellent troubleshooting, planning and migration skills
Ability to work both independently and in a team environment
Ability to prioritize, organize and successfully work on several projects simultaneously with minimal supervision
Develop user training and instructional materials as needed
Benefits
Comprehensive Paid Training
Exceptional Benefits: Including medical, dental, vision, life insurance, FSA, and EAP.
Retirement Security: 403(b) retirement plan.
Invest in Your Future: Tuition reimbursement opportunities.
Career Growth: Opportunities for advancement within DDI.
And More: Paid time off, paid agency holidays, and other valuable benefits!
Company
Developmental Disabilities Institute (DDI)
Developmental Disabilities Institute is a family services company providing autism care services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Meaghan Shunk
Recruiting Partner
Sasha Grangier
Recruiting Partner (through Xelerate LLC)
Company data provided by crunchbase