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Choctaw Casinos & Resorts · 14 hours ago

Senior Commerce Training Manager

Durant, OK

Full-time

Onsite

Senior Level

6+ years exp

Choctaw Casinos & Resorts is seeking a Senior Training Manager who will lead the design, delivery, and evaluation of training programs within gaming operations. This role is crucial for driving operational excellence and enhancing the guest experience by developing high-performing teams and ensuring compliance with standards.

CasinoResorts

Hiring Manager

Kacy Blankenship

Responsibilities

Lead, coach, and develop a team of training professionals to deliver effective training programs aligned with brand standards, industry regulations, and company goals

Design, deploy, and evaluate training programs for all gaming operations, including onboarding, train-the-trainer programs, and ongoing associate development

Visit assigned departments to validate training systems, processes and operational standards

Collaborate and work with executives, operational leaders, and functional management teams to assess ongoing and future training & development as well as effectiveness of established programs

Manage and oversee training programs and processes for new hires, existing associates, and new openings

Track and report on training effectiveness using KPIs such as associate performance, engagement, and operational compliance metrics

Manage training budgets, resources, and tools, including LMS platforms, e-learning programs, and multimedia training materials

Partner with cross-functional teams to integrate training initiatives with broader organizational goals, process improvements, and leadership development programs

Mentor and develop future training leaders within the organization

Perform other duties as assigned

Qualification

Gaming experienceE-learning techniquesTraining program designMicrosoft OfficeTeam leadershipCommunication skillsTime management

Required

Bachelor's Degree or four (4) years of directly related experience

Strong computer skills Microsoft Office (Word, Excel, and Outlook) and Windows XP, including computer-based cash handling experience

Proficiency with e-learning techniques

Highly organized, detail-oriented, and ability to adapt quickly to changing priorities

Ability to work independently and cooperatively in a team environment

Strong communication (verbal and written), organizational, interpersonal, and managerial skills

Solid time management skills, computer competence, and the ability to use multi-media effectively

Three plus (3+) years' experience of planning and managing resources to achieve organizational objectives

Six plus (6+) years' comprehensive job-related experience in guiding and training others to obtain knowledge and experience to help achieve performance goals

Ability to travel to multiple venues as required