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J&B Medical · 14 hours ago

Customer Service Team Lead

Mishawaka,IN,US

Full-time

Onsite

Mid, Senior Level

3+ years exp

J&B Medical is seeking a Customer Service Team Lead to oversee the effective day-to-day operations of teams within the Customer Service department. The role focuses on providing guidance, training, and problem-solving to ensure customer service tasks are completed efficiently.

Health CareMedical DeviceWellness

Responsibilities

Provides daily direction and communication to Team Supports and team members so that customer service tasks are completed in a timely, efficient and knowledgeable manner

Handles human resource management issues among teams, including completion of employee reviews, coaching, corrective action, timecard review/correction, time off approvals, etc

Intervenes as needed when customer service challenges escalate and must be addressed at a higher level

Provides training and resources, including updating the intranet wiki, so that team members are equipped to do their jobs

Identifies opportunities for process improvements and implements solutions

Monitors and tracks productivity; keeps Customer Service Manager informed of any related issues

Submit overview reports to management as requested

Qualification

Durable medical equipment knowledgeInsurance guidelines understandingLeadership experienceSystem adaptabilityTeam buildingResourcefulnessSituational adaptabilityEffective communicationCustomer focus