Apply on Employer Site

Justworks · 23 hours ago

Analyst, Quality Assurance Workers Compensation

New York, New York

Full-time

Onsite

Entry, Mid Level

$76K/yr - $83K/yr

2+ years exp

Justworks is a company that supports businesses by resolving HR issues and providing a welcoming environment for its employees. The Quality Assurance Analyst will manage day-to-day operations of the Workers Compensation team, ensuring coverage for customers and collaborating with various departments to evaluate insurance risks and resolve inquiries.

Bookkeeping and PayrollComplianceEmployee BenefitsHealth InsurancePayments

Responsibilities

Resolve Workers’ Comp inquiries generated by Justworks’ Customer Success team by reaching out to appropriate state agencies, internal Justworks teams, and carrier

Evaluate customer records to create workers’ comp policies for new locations and underwrite new employee class codes in customers’ workforce

Execute day-to-day operations for the Workers’ Compensation Program at Justworks, including the master policy and Ohio Bureau of Workers’ Compensation (BWC)

Prepare and remit timely and accurate reports to carriers and state agencies, including, but not limited to payroll, premium, and customer validation

Perform true ups of data to validate Justworks customer information with carrier records

Work with third party vendors to resolve escalated issues - re-underwriting, classifications, coverage issues

Collect customer data and other sensitive information through proprietary systems to report business operations and risk profile to the carrier

Audit third party vendors to benchmarks on a monthly basis and report on any inconsistencies to stakeholders

Assist in resolving deficiencies that arise in audits and validations

Create and maintain queries to pull data from Justworks' client book, including but not limited to class codes, customer locations, salaries and fees, job titles, policy effective dates

Collect and report KPI metrics on a weekly, monthly and yearly cadence

Assist with SOX compliance

Document internal processes/controls in Confluence and maintain accuracy articles

Maintain a positive attitude, even in the face of adversity

Assist with large projects such as renewal of workers’ compensation renewals, audits, etc

Review and check accuracy of claims data in the RMIS system to include but not limited to correct class code, correct site codes, correct customer, correct member, correct policy attachment

Review and report on claims activity monthly

Perform other related responsibilities as needed based on department and/or organizational needs