ISG Technology LLC · 11 hours ago
Systems Engineer II
Overland Park,KS,US
Full-time
Onsite
Mid Level
4+ years expISG Technology LLC is a company focused on providing technology solutions, and they are seeking a Systems Engineer II to execute projects and provide break/fix support across various systems and platforms. The role involves collaborating with internal teams and customers, managing technical implementations, and ensuring customer satisfaction through exemplary service.
Information TechnologyIT InfrastructureSoftware
Responsibilities
Ability to create and implement detailed action plans
Complete ConnectWise data entry in an accurate and timely fashion
Work both independently and as a member of a team for project execution
Collaborate with Senior Systems Engineers and Lead Systems Engineers to provide solutions to challenging problems
Participate in team training programs in order to maintain standards of the team
Participate in rotation of after hours on call support
Ability to communicate and present objectives verbally and in writing to a variety of audiences
Ability to work independently in a self-directed manner and collaboratively as a team leader or member
Support the company by completing other job duties as assigned
Successfully execute implementation projects for all sizes of ISG customers
Provide technical expertise across a broad range of solutions and products
Provide pre-sales technical support to pre-sales team as needed
Provide technical guidance on scopes of work as needed, create/present project handoff technical documentation and create/maintain client documentation
Ability to manage and prioritize complex, changing workloads in a challenging technical environment
Provide break/fix support to ISG customers
Attend client opportunity meetings as a technical engineer
Develop and maintain positive relationships with vendors and keep current on technology products
Travel to client sites and/or data center sites may be required, approximately 50%
Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings
Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information
Respond promptly and courteously to customers’ requests for service and assistance; manage difficult or emotional customer situations
Deliver business, non-technical, and limited-technical presentations to audiences of 20-150 individuals
Lead people and get results through others in a positive and inspiring manner
Organize and manage multiple priorities
Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values
Follow company policies and procedures and complete other duties as assigned
Include appropriate people in decision-making process
Maintain confidentiality; keep emotions under control; listen well
Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions
Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks
Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments
Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events
Manage and follow through on multiple tasks, items and communications in a timely manner
Qualification
Required
Bachelor's Degree, or Associate's Degree with equivalent experience required
Minimum of 4-6 years of experience work with systems environments required
Experience working with standard sales methodologies and supporting tools and applications required
Competent in the following technologies: Virtualization, Server/compute, Storage, Backup and Replication / BC/DR, Microsoft Stack, Security
Competent with Visio
Hold and maintain a valid driver's license; driving record must meet the criteria of ISG's insurance carrier for acceptance of coverage
Preferred
Previous leadership experience
Company
ISG Technology LLC
ISG Technology empowers organizations to realize their full business potential with best-in-class technology solutions that enable the digital transformation needed to stay competitive in today's economy.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ben Foster
President & CEO
Company data provided by crunchbase