HP · 1 day ago
Technical Program Manager (3rd Level Support)
Spring, Texas, United States of America
Full-time
Onsite
Senior Level, Lead/Staff
$131K/yr - $205K/yr
10+ years expHP is a leading technology company that is seeking a Technical Program Manager to manage and lead key quality programs. This role involves promoting a quality culture, driving improvements, and collaborating with various teams to ensure program compliance and effective communication with stakeholders.
ComputerConsumer ElectronicsHardwareIT InfrastructureSoftware
Responsibilities
Lead failure analysis and root cause initiatives for field issues spanning BIOS, OS, FW, and HW domains
Develop and implement targeted solution strategies for affected products based on technical assessments
Manage executive escalations, ensuring prompt resolution and effective communication with stakeholders, including executive leadership, customers, and partners
Provide regular status updates, both written and in-person, regarding critical issues and progress
Collaborate with HP’s product planning, R&D architecture, execution, sustaining, customer service, and supply chain teams to drive issue resolution and continuous process improvement
Qualification
Required
Four-year or Graduate Degree in Quality Management, Business Administration, Engineering, Computer Sciences, or any other related discipline or commensurate work experience or demonstrated competence
Typically has 10+ years of work experience, preferably in project and program management, quality, lean six sigma, or a related field
Agile Methodology
Automation
Change Management
Computer Science
Continuous Improvement Process
JIRA
Kanban Principles
Lean Manufacturing
Milestones (Project Management)
New Product Development
Process Improvement
Product Management
Project Engineering
Project Management Project Planning
Project Schedules
Risk Management
Scrum (Software Development)
Software Development
Sprint Planning
Executive Escalation Handling: Demonstrates expertise in promptly addressing high-profile customer concerns requiring immediate intervention
Communication Excellence: Possesses advanced verbal and written communication abilities for delivering clear, concise updates to executives, customers, and cross-functional teams
Failure Analysis & Root Cause Expertise: Leads comprehensive investigations into technical field failures and translates analytical findings into practical solutions. Effectively guides extended teams and partners toward root cause identification and resolution
Program Management Proficiency: Expertly manages complex, cross-functional programs, ensuring precise execution and strong stakeholder alignment. Communicates updates that are clear, accurate, and delivered within established deadlines
Preferred
Project Management Professional (PMP) Certification
Lean Six Sigma Certification
Quality Certification
Benefits
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave
Company
HP is a manufacturer and seller of personal computers, printers, computer hardwares, and business solutions.
10001+ employees
H1B Sponsorship
HP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (193)
2024 (187)
2023 (190)
2022 (200)
2021 (178)
2020 (183)
Funding
Current Stage
Public CompanyTotal Funding
$5.25BKey Investors
U.S. Department of CommerceBerkshire Hathaway
2025-04-14Post Ipo Debt· $1B
2024-08-27Grant· $50M
2022-04-06Post Ipo Equity· $4.2B
Leadership Team
Alex Paranicas
Senior Director, Corporate Strategy
Andrew Bolwell
Chief Disrupter and Global Head of HP Tech Ventures
Recent News
Bangkok Post
2026-01-11
Company data provided by crunchbase