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Becklar · 14 hours ago

Days Customer Service Team Operator

Rexburg, ID

Full-time

Onsite

New Grad, Entry Level

$14.50/hr - $15/hr

Becklar is one of the fastest-growing alarm monitoring companies in the nation, located in Rexburg, Idaho. They are seeking a Customer Service Alarm Operator to process alarm signals, dispatch authorities in emergencies, and assist alarm company partners with system tests while documenting responses accurately.

Information TechnologySecurity

Responsibilities

Process alarm signals quickly, accurately and professionally while managing stressful situations

Dispatch the proper authorities to subscribers' locations in emergencies, verify that help is on the way, and notify responsible parties

Assist our alarm company partners with alarm system tests to ensure subscriber's alarms are working properly

Accurately document all responses for the alarm on the computer

Learn and use new software to complete multiple tasks

Engage in ongoing training and development opportunities to ensure the accurate handling of alarms and to foster your professional growth with our team

Qualification

Typing 40 wpmCustomer service experienceWork weekendsWork holidaysCommitment to 6 monthsPass training classPass drug testPass background check

Required

Must be 18 years of age or older with a high school diploma or GED

Ability to type a minimum of 40 wpm

We are a 24/7 business to protect our subscribers. To ensure each team member gets schedule flexibility you must be willing to work every other weekend (Saturday and Sunday)

You also must be willing to work holidays

Must be able to work the shift you are assigned to when hired for at least 6 months

Ability to make a 6 month commitment to work here

Must be able to pass a 2 week fully-paid training class

Must be able to pass a pre-employment drug test and background check