Milestone Systems · 2 days ago
Support Professional
5300 Meadows Rd, Suite 400, Lake Oswego, OR 97035, US
Full-time
Hybrid
Entry, Mid Level
2+ years expMilestone Systems is a leading company in Open Platform IP Video Management Systems, seeking a skilled Support Professional to join their team in Lake Oswego, Oregon. This role involves providing technical support to customers, resolving inquiries, and ensuring an excellent customer experience with Milestone's software products.
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Responsibilities
Dive deep into the functionality of Milestone Systems software, including installation processes, configurable features, under-the-hood architecture, overall performance capabilities, and connectivity to other systems
Read and review all available documentation for Milestone Software, including video tutorials, KB articles, user manuals, and forum posts, soaking up as much information as you can about Milestone software products
Use your love of technology, self-driven motivation, and genuine curiosity to ultimately become a subject matter expert in Milestone Systems software products
Make yourself available for helping Milestone Systems customers, by accepting and responding to customer support requests by phone, email, or chat, in a timely manner
Resolve support requests for Milestone customers by drawing upon your newfound knowledge of Milestone Systems software, combined with your existing knowledge of modern IT concepts
Deliver an excellent customer experience by maintaining a professional, courteous, and helpful, attitude and by maintaining an up-to-date knowledge of Milestone Systems products
Ensure that all relevant information related to the support case are accurately documented and recorded in the case management system
Provide timely & accurate status updates to Milestone Systems customers, keeping them informed of the next steps necessary to resolve their issue
Recognize support issues outside of your own skillsets, and escalate up the support chain in a timely manner
Represent customer expectations and pain points accurately to Milestone Systems management
Inform customers of the appropriate support options that best fit the customer's needs, while remaining vendor neutral
Other duties as assigned
Qualification
Required
Associate degree in Computer Science, Computer Information Systems, or similar area of study
Industry Certification(s) such as Cisco CCNA or Microsoft Network+/Security+/Linux+ may be accepted in lieu of university degree
Minimum 2 years' relevant work experience providing technical support for external clients
Experience with Windows Server operating systems, including general familiarity with Microsoft Active Directory and Internet Information Services (IIS). Experience with PowerShell and/or Linux are highly valued
Experience with IPv4 networking, including diagnosis of common errors such as connectivity errors or network congestion
Experience with Microsoft SQL Server, including making backups and monitoring general database health
Experience with enterprise-level data storage technologies including RAID, NAS, SAN, iSCSI, Fibre Channel, including diagnosing connectivity issues and calculation of disk throughput performance capabilities
Benefits
Medical/dental benefits
FSA
401k with employer match
Paid parental leave
Generous PTO (20 days’ vacation, 10 days sick, and 10 paid company holidays)
Fully paid Short Term Disability policy
Fully paid Long Term Disability policy
Life Insurance
Company
Milestone Systems
Milestone Systems develops open platform IP video management software, delivering easy-to-manage surveillance solutions for enterprises.
1001-5000 employees
H1B Sponsorship
Milestone Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Late StageTotal Funding
$27.01MKey Investors
Index Ventures
2014-06-12Acquired
2014-02-01Seed· $0.01M
2008-07-07Series A· $27M
Leadership Team
Thomas Jensen
Chief Executive Officer
Henrik Friborg Jacobsen
Co-Founder
Recent News
2025-11-27
Company data provided by crunchbase