Dartmouth College · 11 hours ago
User Support Analyst.
Hanover, NH
Full-time
Onsite
Mid Level
$28.53/hr - $35.66/hr
4+ years expDartmouth College is a prestigious educational institution, and they are seeking a User Support Analyst to assist the Dartmouth Medical School community with personal computer-related applications and technologies. The role involves troubleshooting, consulting, and providing training to users on various software and hardware systems.
EducationHigher EducationUniversities
Responsibilities
Consultant and Trouble-Shoot • Broad knowledge of the capabilities and operating characteristics of: personal computers including Windows and Apple machines; mainstream word processing, spreadsheet, graphics, and productivity software; mobile devices (including iOS and Android); personal computer peripherals
General knowledge of TCP /IP networking
Ability to configure TCP /IP settings
Communication • Excellent interpersonal and communication skills for ongoing contacts and dependable, timely follow-up
Ability to organize and set priorities
Ability to work independently and to maintain a smooth work flow despite frequent interruptions
Ability to lead workshops and meetings
Ability to teach groups how to use tools and to solve problems
Ability to build substantial personal knowledge based on research into computing questions and awareness of technology developments
Ability to interact professionally and calmly when working with frustrated end-users
Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all
Performs other duties as assigned
Qualification
Required
Bachelors or equivalent combination of education and experience
Four years of relevant experience in a personal computer environment
Broad knowledge of the capabilities and operating characteristics of: personal computers including Windows and Apple machines; mainstream word processing, spreadsheet, graphics, and productivity software; mobile devices (including iOS and Android); personal computer peripherals
General knowledge of TCP /IP networking
Ability to configure TCP /IP settings
Excellent interpersonal and communication skills for ongoing contacts and dependable, timely follow-up
Ability to organize and set priorities
Ability to work independently and to maintain a smooth work flow despite frequent interruptions
Ability to lead workshops and meetings
Ability to teach groups how to use tools and to solve problems
Ability to build substantial personal knowledge based on research into computing questions and awareness of technology developments
Ability to interact professionally and calmly when working with frustrated end-users
Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all
Company
Dartmouth College
Dartmouth College is a member of the Ivy League and consistently ranks among the world's academic institutions.
5001-10000 employees
H1B Sponsorship
Dartmouth College has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (9)
2022 (55)
2021 (25)
2020 (38)
Funding
Current Stage
Late StageTotal Funding
$61.2MKey Investors
US Department of EnergyAllison MagnusonAlfred P. Sloan Foundation
2022-08-25Grant
2018-10-28Grant· $10M
2018-05-07Grant· $20M
Leadership Team
Eric R Fossum
John H Krehbiel Sr. Professor of Emerging Technologies, Thayer School of Engineering
Recent News
2025-12-15
Sports Business Journal
2025-12-04
Company data provided by crunchbase