Wintrust Financial Corporation · 3 days ago
Desktop Technician
Rosemont, IL
Full-time
Onsite
New Grad, Entry Level
$42K/yr - $55K/yr
0+ years expWintrust Financial Corporation is a $66 billion financial institution providing community and commercial banking, specialty finance, and wealth management services. The Desktop Technician role involves providing support and maintenance for the organization's desktop computing environment, including troubleshooting and repairing PC hardware and software, while also managing service requests and assisting with projects.
Financial ServicesWealth Management
Responsibilities
Manages incidents and service requests queue and resolves daily hardware and software service and support requests. Adheres to established service level agreements. Thoroughly documents work performed in ticketing system
Installs, configures, troubleshoots, and repairs Windows and Macintosh desktop and laptop computer systems, peripheral equipment and mobile devices
Follows process documentation and checklists to ensure standardization of work. Proactively recommends documentation changes
Installs, manages and troubleshoots Microsoft and Macintosh desktop OS systems, as well as, Android and iOS mobile platforms. Completes project tasks as assigned. Meets project dates. Schedules installations/upgrades and provides system maintenance in accordance with IT procedures. Works on site specific department projects and/or sub-projects. Identify opportunities to automate operational processes across the desktop environment
Assists System Engineers as they coordinate, test, and implement enhancements or new releases of Operating System and application packages
Wintech Express (or other walk-in service areas) - Deploys, troubleshoots and resolves end user hardware and application issues. Customers can walk-in or make a service appointment
Position requires travel to support Wintrust Corporate or Chicago-area satellite campuses (e.g. 9700, 9701, 9801, FIRST Northbrook, Tricom and 231 LaSalle). Occasional travel to other locations (e.g. banking, mortgage, WAF, WSF, etc.) with some air travel (Domestic/International)
Qualification
Required
0-3 years Desktop Support, Field Support or related work experience
Familiarity with TCP/IP, DHCP, DNS, LDAP. Solid understanding and experience with LAN/WAN/Internet environments (TCP/IP knowledge -- IP addresses, subnet masks, default gateway…etc.). Working knowledge of Windows Server 2016/2012r2 operating systems and Active Directory in a global enterprise environment
Experience with and understanding of Active Directory and Local Group Policy design and have working proficiency of Forests, Domains, Trusts. Knowledge of or proficiency with handheld wireless devices. Basic understanding of Windows PKI, Certificates
Excellent customer service skills - ability to clearly articulate technical issues and solutions to non-technical users, provide progress updates and complete tasks in a timely manner
Provide after-hours support for service escalations when required
Benefits
Medical Insurance
Dental
Vision
Life insurance
Accidental death and dismemberment
Short-term and long-term Disability Insurance
Parental Leave
Employee Assistance Program (EAP)
Traditional and Roth 401(k) with company match
Flexible Spending Account (FSA)
Employee Stock Purchase Plan at 5% discount
Critical Illness Insurance
Accident Insurance
Transportation and Commuting Benefits
Banking Benefits
Pet Insurance
Company
Wintrust Financial Corporation
Wintrust Financial Corporation delivers sophisticated financial capabilities with a community bank personality across its businesses in banking, specialty finance, and wealth management.
5001-10000 employees
H1B Sponsorship
Wintrust Financial Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (15)
2023 (19)
2022 (27)
2021 (10)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$683MKey Investors
CIVC Partners
2025-05-08Post Ipo Equity· $425M
2022-06-07Post Ipo Equity· $258M
2020-05-05IPO
Leadership Team
Timothy Crane
President and Chief Executive Officer
Recent News
2026-01-03
The Magnificent Mile Association
2025-11-11
Company data provided by crunchbase