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Deloitte · 1 week ago

Associate Technology Support Analyst - Westlake

Westlake, Texas, United States

Full-time

Onsite

Entry Level

$49K/yr - $102K/yr

1+ years exp

Deloitte is a leading professional services firm, and they are seeking an Associate Technology Support Analyst to join their Customer Experience Organization. The role involves providing technical support to Deloitte’s mobile workforce and maintaining end-user relationships while demonstrating exceptional customer service skills.

AccountingConsultingFinancial ServicesLegalProfessional ServicesRisk Management

Growth Opportunities

No H1B

Responsibilities

Perform hardware and software configuration, maintenance, upgrades and troubleshooting of laptops, mobile devices, and printers

Engage with vendors to coordinate hardware repairs for laptops, mobile devices, and printers

Maintain accurate inventory of all IT assets

Provide one-on-one and group training for peers and customers, including onboarding of new hires

Participate in after-hours support program on rotating basis

Occasional call center phone support may be required

Qualification

Technical supportMS WindowsMAC OSMS Office 365Networking conceptsITIL conceptsLinux UbuntuScripting languagesServiceNowLaptop repair certificationsAudio/Video supportCustomer serviceStakeholder management

Required

Associate degree or 1 year of professional experience providing demonstrated technical support of computer hardware/software, including laptops, printers, and smartphone technologies, MS Windows and MAC OS, MSOffice 365 products or other cloud-based technologies

Onsite at Westlake, TX Deloitte office with ability to work overtime, including nights and weekends as needed (e.g. Sunday through Thursday: 10:00AM to 7:00PM, provide after-hours support on a rotational basis with occasional travel required to offices in local geography)

Ability to lift to 50 pounds

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Ability to travel up to 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

Prior experience providing technology support in a large, enterprise organization

Stakeholder Management: Ability to work on projects with cross-functional, technical, and non-technical stakeholders and audiences

Understanding of technology and infrastructure including networking concepts, unified communications, hardware components and cybersecurity

Understanding of IT principles and governance frameworks (e.g. ITIL foundation concepts)

Knowledge of Linux Ubuntu Desktop operating systems including file permissions, file systems management, account management, performance monitoring and command line interface

General knowledge of scripting languages and platforms (C#, PowerShell, .NET etc.)

Knowledge of ServiceNow incident tracking system

Dell, HP & Mac Laptop repair certifications

A+, MCSE, Windows 10, ITIL, ACMT certifications

Experience supporting Audio/Video conferencing equipment and telephony equipment (Polycom, Skype for Business)