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Holafly · 1 day ago

Process & Automation Manager

United States

Full-time

Remote

Mid, Senior Level

4+ years exp

Holafly is a high-growth scale-up revolutionising how businesses and travellers connect to the internet abroad. They are seeking a Process & Automation Manager to design and evolve operational processes, ensuring efficiency and alignment across departments while leading digital transformation initiatives.

Tourism

Responsibilities

Lead the strategic design and comprehensive mapping of the company's core processes (end-to-end)

Create the 'Source of Truth': Centralise operational knowledge to eliminate tribal dependencies

You will standardise workflows using BPMN notation, ensuring they are the single reference for the entire organisation

Break down silos between departments

You will ensure that all the areas across Holafly are aligned in fluid and coherent processes

Lead the implementation of BPM suites (Appian, Bizagi, Bonita, etc.) to digitise and structure workflows

Your focus will be on creating a robust digital environment before moving to pure robotisation

Once the process is digitised, you will identify inefficiencies to replace them with automated solutions

Design and implement automated flows

You will use RPA tools (UiPath, Power Automate) or integrators (Zapier, n8n) to connect systems and eliminate repetitive tasks

Collaborate with Product and Tech teams to translate operational needs into software solutions, ensuring that technology serves the process and not the other way around

Establish the process governance framework

You define the rules of the game and audit compliance to prevent operations from degrading over time

Define and monitor rigorous KPIs (cycle times, error rates, efficiency) to measure operational health

You will use data to make decisions

Act as a Change Manager

You will ensure that teams adopt new tools and methodologies, driving a culture where optimisation is constant

Qualification

Process modelling toolsRPAAutomation toolsBPMS SuitesData-driven environmentsAgile teams

Required

4+ years of experience working with process modelling tools, such as Visio, Lucidchart, Miro, or similar

2-3 years of hands-on experience with RPA and Automation tools, such as Power Automate, UiPath, Zapier, n8n, or similar

2+ years implementing or managing BPMS Suites: Experience working with process orchestration platforms (such as Appian, Bizagi, Pega, etc.) to digitise complex flows

3+ years of experience in data-driven environments. Ability to demonstrate analytical capability and data handling skills. Advanced Excel, basic SQL

2+ years of experience working in agile teams