MTK Technologies ยท 12 hours ago
Desktop Support Engineer
San Francisco, CA
Full-time
Onsite
Entry, Mid LevelMTK Technologies is seeking a L2 Desktop Support Engineer to provide Tier 2 support to customers. The role involves diagnosing, troubleshooting, and resolving technical issues related to hardware and software, while also serving as a key interface between customers and the Product & Engineering team.
Human Resources
Responsibilities
Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer
Physically fit to walk through large areas
Ability to work after hours and weekends if necessary or required by the customer
Knowledge of using ServiceNow as the ticketing tool
Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users
Analyze, resolve, respond to, and document end user inquiries
Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools
Troubleshoot Operating System issue. Connection issues with LAN/WAN
Update tickets with accurate and timely records of work performed, and resolution details
Maintain and contribute to a knowledge base
Coordinate hardware warranty repair
Perform inventory management activities as required in coordination with asset management and other corporate groups
Escalate to 3rd party vendors when necessary
Responsible for raising and coordinating problem management issues
Perform additional tasks (end user/infra related) when required Strong understanding and skills in SLA, KPI Management
Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling
Qualification
Required
Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that cannot be resolved by Tier 1 (L1)
Providing support for software and hardware technical problems
Excellent verbal and written communication skills
Ability to work under pressure when customers are experiencing critical incidents
Ability to work within multiple sites
Ability to travel to different sites as necessary or required by the customer
Physically fit to walk through large areas
Ability to work after hours and weekends if necessary or required by the customer
Knowledge of using ServiceNow as the ticketing tool
Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users
Analyze, resolve, respond to, and document end user inquiries
Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools
Troubleshoot Operating System issue
Connection issues with LAN/WAN
Update tickets with accurate and timely records of work performed, and resolution details
Maintain and contribute to a knowledge base
Coordinate hardware warranty repair
Perform inventory management activities as required in coordination with asset management and other corporate groups
Escalate to 3rd party vendors when necessary
Responsible for raising and coordinating problem management issues
Perform additional tasks (end user/infra related) when required
Strong understanding and skills in SLA, KPI Management
Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling
Company
MTK Technologies
MTK TECHNOLOGIES was established in the year 2006 with the sole aim of providing quality and skilled manpower, which is relevant to the industry.
51-200 employees
H1B Sponsorship
MTK Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (5)
2023 (5)
Funding
Current Stage
Growth StageCompany data provided by crunchbase