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[solidcore] · 2 days ago

Coach/Core Crew Team Member - The Summit, AL

Birmingham, Alabama

Part-time

Onsite

New Grad, Entry Level

$15/hr - $20/hr

[solidcore] is a national boutique fitness company that leads clients through signature full-body workouts. They are seeking a Coach/Core Crew Team Member to educate clients on their resistance-based machines, provide personalized attention, and contribute to a positive fitness community.

FitnessHealth CarePersonal Development

Responsibilities

Participating in team meetings and events

Learning new techniques and best practices from the coach community

Interacting and forming relationships with clients and the fitness community

Embodying the [solidcore] brand and culture

Creating a fitness space that is welcoming and inclusive of all backgrounds and abilities

Performing routine client-facing system tasks, including new account set-up, scheduling / canceling / rebooking classes, package purchases, and other general account needs as requested

Touring prospective clients through the facility, explaining the [solidcore] workout in detail (including the science), and demo the workout

Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction; and responding to client requests and concerns promptly and effectively

Maintaining product knowledge for all studio retail operations, including class packages, apparel, and promotions

Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed

Assisting the Area Manager and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed

Notifying Area Manager and/or member of the studio management team of any employee or client complaints or grievances, and assisting the Area Manager to respond appropriately

Quickly addressing any maintenance or equipment issues that are visible to clients

Communicating with studio leads via axel, phone, and email to generate sales

Following up with client lists in axel to meet monthly sales quota

Responding to client emails

Alerting coaches about client milestones and setting up the keychain and board for celebration

Qualification

Group fitness experienceSales experienceCustomer service skillsBasic anatomy knowledgeKinesiology knowledgeOrganizational skillsFitness certificationOutgoing personalityTeam playerPositive attitudeMotivational skillsReliability