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JLL · 1 day ago

Regional Data Center Operations Manager

Hayward, CA

Full-time

Onsite

Senior Level

$160K/yr - $165K/yr

6+ years exp

JLL is a leading global provider of real estate and investment management services. The Regional Data Center Operations Manager is responsible for overseeing day-to-day infrastructure operations, ensuring compliance with processes and regulations, and managing the maintenance team for critical infrastructure areas.

CommercialReal Estate

No H1B

Responsibilities

Overseeing day to day infrastructure operation, including maintenance

Provide supervision, oversight and assessment of all operations and compliance with all process, procedures, regulations, and client requirements

Operate the data center program to achieve 100% uptime and customer service level agreement (SLA) compliance

Provide management and engineering support for the development of complex utility/electrical/mechanical switching scripts and procedures (i.e. – Method of Procedures (MOPs), Emergency Operations Procedures (EOPs), Standard Operating Procedures (SOPs) and Change Management processes)

Technical knowledge and understanding of critical environments, including Data Centers, HVAC, Standby emergency power, uninterruptable power supplies, computer room air conditioning, and associated infrastructure

Implementation and management of Preventative Maintenance Program as directed by the client

Reviewing engineering design and provide operational support associated with these technical areas in highly complex environments

Manage the Operations Budget for the facilities assigned, providing updates on the expenses on a monthly basis and ensuring that the budget is met. This includes direct technician labor, third party spend and other corporate real estate services

Proficient in computer applications and software such as MS Office and email

Ability to think strategically and successfully articulate and communicate an effective vision for best in class performance of critical facilities

Ability to solve technical problems and deal with a variety of options in varying situations. Requires advanced analytical and quantitative skills

Ensure that all work management processes, programs, and requirements are well understood by the engineering operations/services teams

Ensure that all personnel, vendors, and contractors fully understand the requirement for strict adherence to the critical awareness processes, programs, and protocols

Extensive knowledge of energy management and sustainability programs, processes, procedures, and metrics

Assist with regulatory inspections (thru EH&S, local regulators, tax auditors, etc.) Environmental audits, OSHA inspections, etc

Requires working knowledge and application of: Computerized Maintenance and Management Systems (CMMS), Building Automation Systems (BAS), Building Control Systems (Direct Digital Control (DDC) and pneumatic)

Ability to make effective presentations on relevant topics to internal departments, employees, clients, and/or management

Ability to manage and track Key Performance Indicator (KPI) metrics for the buildings under their responsibility

Ability to manage client contracts for the delivery of services provided by other vendors. Including but not limited to janitorial, landscaping, pest, guard services, elevator, fire systems, etc

Ability to effectively manage and perform Human Resources type oversight (performance management & evaluations, personnel evaluation for hiring of Mission Critical staff, training/onboarding)

Dealing with client employees/tenants/groups within the critical facilities. Fielding complaints/concerns and managing response appropriately

Potential travel requirements depending on geographic responsibilities

Candidate must possess and maintain a valid state driver’s license, and perform Vehicle Safety Inspection On call 24 hours a day, 7 days a week, 52 weeks a year

Qualification

Facilities operations managementData center operationsPreventative maintenance programTechnical knowledge of HVACUniversal CFC’s licenseComputerized Maintenance Management SystemsBuilding Automation SystemsAnalytical skillsCommunication skillsProblem-solving skillsPresentation skills

Required

High School diploma or GED equivalent or technical training/degree

6 years (+) experience in facilities operations, maintenance, and engineering management and supervision

Ability to operate the data center program to achieve 100% uptime and customer service level agreement (SLA) compliance

Implementation and management of Preventative Maintenance Program as directed by the client

Reviewing engineering design and provide operational support associated with these technical areas in highly complex environments

Manage the Operations Budget for the facilities assigned, providing updates on the expenses on a monthly basis and ensuring that the budget is met