Service Desk Analyst jobs in United States
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Tekgence Inc ยท 22 hours ago

Service Desk Analyst

positionMalvern, PA
timeContract
remoteOnsite
seniorityNew Grad, Entry Level

Tekgence Inc is seeking a Service Desk Analyst to provide end-to-end ownership of user calls and incidents. The role involves managing service requests, supporting Windows 11 upgrades, and ensuring effective communication with stakeholders during incident responses.

BankingRetailSupply Chain Management
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H1B Sponsor Likelynote
Hiring Manager
Varun Goel
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Responsibilities

Provide the Service Desk as a single point of contact (SPOC) for providing end-to-end ownership User Calls Incidents and management of all Service Requests, including logging, tracking, resolution, and reporting in the ITSM System (ServiceNow)
Support Windows 11 upgrade calls Provide request fulfillment for Service Requests as assigned
Provide communication with all relevant stakeholders during Incident response, informing of progress and advising on work arounds
Support Service Request fulfillment and Incident management for all Vanguard end users devices, including desktop, laptop, mobile devices and other form factors
Provide self-serve capabilities for common requests for Service Desk

Qualification

ServiceNowIncident managementWindows 11 supportUser supportCommunication skills

Required

local candidates needed for onsite client eval
support/available from 7 am ET onwards
provide the Service Desk as a single point of contact (SPOC) for providing end-to-end ownership User Calls Incidents and management of all Service Requests, including logging, tracking, resolution, and reporting in the ITSM System (ServiceNow)
support Windows 11 upgrade calls
provide request fulfillment for Service Requests as assigned
provide communication with all relevant stakeholders during Incident response, informing of progress and advising on work arounds
support Service Request fulfillment and Incident management for all Vanguard end users devices, including desktop, laptop, mobile devices and other form factors
provide self-serve capabilities for common requests for Service Desk

Company

Tekgence Inc

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We accelerate business transformation by solving complex technology, business and talent challenges.
dateFounded in 2014
location
Farmers Branch, Texas, USA
people-size1001-5000 employees
web-link
http://tekgence.com

H1B Sponsorship

Tekgence Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (37)
2024 (24)
2023 (30)
2022 (44)
2021 (32)
2020 (48)

Funding

Current Stage
Late Stage
Company data provided by crunchbase