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ScanSource · 14 hours ago

Advantix: Specialist Tech Touch Team

Dallas, Texas, United States

Full-time

Onsite

Entry Level

$35K/yr - $40K/yr

1+ years exp

ScanSource is a growing telecommunications technology and expense management company, and they are seeking a Specialist Tech Touch Team member. This client-facing position involves managing service and support to clients, providing telephone customer support, and maintaining databases.

HardwareTelecommunicationsWholesale

Culture & Values

Responsibilities

Receive inbound calls from contracted Service Desk clients

Capture relevant customer information to ensure that case information is documented and that adequate follow-up will be delivered to customer

Create support ticket for each customer that clearly and effectively defines the support request

Provide customer support through guidance, training, and/or education to users on basic customer account or product technical issues

Utilize superior multitasking skills to employ numerous resources to research and resolve customer issues

Working on all assigned cases to meet agreed service level with all clients. These may be through phone contact, client web portals or via email to case submission

Continue self-education to maintain a broad knowledge of wireless solutions, rate plans, complex products and services, and selling skills

Maintain a professional image and work environment

Ensure positive and professional interaction with internal and external customers on issues

Attend all required meetings and training sessions

Qualification

Customer service experienceTelecommunication solutionsSalesforceMicrosoft SuiteVerbal communicationWritten communicationInterpersonal skillsOrganizational skillsTime managementProblem-solvingTeam-oriented