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Fitt Insider · 11 hours ago

Senior Customer Success Manager

United States

Full-time

Remote

Senior Level

Fitt Insider is a specialized recruitment firm working with top health and wellness companies, and they are seeking a Senior Customer Success Manager for a leading consumer Health & Wellness Platform. The role focuses on onboarding and supporting marquee health brand partners to ensure their long-term growth and revenue maximization through effective marketing and implementation strategies.

Health Wellness & Fitness

Growth Opportunities

Responsibilities

Successfully Onboard New Merchants: The role begins with successfully onboarding new merchants by leading the end-to-end implementation for high-impact merchant partners. This includes ensuring that technical integration and marketing activation are seamless while setting each partner up for long-term success through a strategic onboarding process. By collaborating closely with the growth marketing team, the role helps design and launch campaigns that maximize awareness and adoption of our offerings from day one

Be Merchant Obessed: Once onboarded, the focus shifts to being fully merchant-obsessed, providing white-glove service to our most impactful customers. This means continuously educating merchants on best practices, gathering feedback to inform both product and marketing improvements, and building deep, trust-based relationships that drive value and long-term loyalty. A strong partnership with growth marketing ensures that merchants receive ongoing campaign support and optimization to keep driving engagement and performance

Drive Revenue Growth : Finally, the role plays a critical part in driving revenue growth by proactively identifying and executing creative, revenue-generating opportunities across the merchant portfolio. It involves managing multiple high-priority accounts simultaneously, balancing growth strategy, marketing initiatives, and operational execution. Acting as a trusted advisor, the role ensures not only smooth implementation but also sustained business success through close alignment with growth marketing and cross-functional teams

Qualification

Growth marketingStrategic account managementAnalytical skillsCross-functional communicationHealthWellness knowledgeFintech familiarityProject managementProblem-solving

Required

Exhibits autonomy and maturity with a strong eagerness to create the best possible merchant experience in health and wellness

No strict education or experience requirements, though a demonstrated history of successful execution is strongly preferred

Proven ability to work cross-functionally and communicate effectively with both internal teams and external partners

Strong analytical skills and comfort with data-driven decision-making

Ability to manage multiple projects simultaneously and thrive in a fast-paced environment

Hungry, hardworking, and excited to take ownership of outcomes that directly impact company growth

Adaptable and resourceful, with a willingness to learn quickly and solve problems creatively

Preferred

Backgrounds that could be a strong fit include early-stage startup executives, business development professionals, sales operations leaders, consultants, or individuals with finance experience

Experience in growth marketing, partner success, or strategic account management is a plus

Familiarity with health, wellness, or fintech industries is highly valued