Take Command · 2 days ago
Specialized Operations Support
United States
Full-time
Remote
New Grad, Entry Level
$20/hr - $20/hrTake Command is a start-up on a mission to improve the healthcare system, starting with health insurance. The Specialized Operations Support role involves assisting clients with health insurance plan selection and handling issue tickets, providing support and guidance to employees navigating their benefits.
Health CareHealth InsuranceInsuranceSoftware
Responsibilities
Serve as the kind and knowledgeable voice for the client
Act as the frontline support team for employees navigating their amazing new benefits to help them select the best health plan
Research details and costs for employees with high-health needs, and take extra steps to ensure the right plan has been chosen
Research application issues by reviewing accounts, calling insurance carriers, and communicating with our clients as needed
Input client information in a timely and accurate manner to ensure carrier deadlines are met
Research health plans, doctor networks, and prescription costs
Qualification
Required
Requires a reliable computer and a strong WiFi connection for at-home work
Ability, willingness, and comfort to engage with customers
Critical thinking skills
Exceptional attention to detail and ability to multitask
Able to prioritize Customer and/or Vendor issues and escalate or solve with urgency
Familiarity working with web-based tools, such as CRM tools like HubSpot, or other payment processing forms
Excellent written, proofreading, and verbal communication skills
Ability to demonstrate supportive relationships with peers, clients, partners, and corporate executives
Preferred
Previous customer service experience in industries such as hospitality, financial services, retail, or restaurant
Benefits
A generously funded ICHRA for medical, dental, and vision premiums and medical expenses.
Unlimited personal vacation in addition to regular company holidays.
401(k): 90-day eligibility for 4% match that vests over 4 years with a one year cliff!
Paid parental leave for new parents.
Company
Take Command
Take Command is a start-up on a mission to improve the healthcare system, starting with health insurance.
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$46.2MKey Investors
Edison PartnersLiveOak Ventures
2023-09-19Series B· $25M
2022-11-23Series Unknown· $4M
2021-04-28Series A· $12M
Leadership Team
Jack Hooper
Founder & CEO
Recent News
2025-05-20
2025-04-26
edisonpartners.com
2025-01-29
Company data provided by crunchbase