Salesforce · 1 month ago
CIC Strategic Programs, Readiness Program Manager
Illinois - Chicago
Full-time
Hybrid
Mid, Senior Level
$133K/yr - $184K/yrSalesforce is the #1 AI CRM, where humans with agents drive customer success together. The CIC Strategic Program Team is seeking a highly organized and detail-oriented Readiness Program Manager to support governance and business operations across Cloud Success Teams, ensuring consistency, accountability, and compliance in readiness deliverables and operational tasks.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Provide structured program management support for readiness initiatives to drive consistency across Cloud Success teams in support of product lifecycle
Serve as a central point of contact for readiness activities, driving governance processes across Cloud Success programs to ensure alignment with established frameworks, standards, and due dates
Partner with cross-functional stakeholders to ensure adherence to readiness and governance expectations, including coordination of cross-functional handoffs, ensuring transitions are clear and efficient
Conduct Weekly Readiness Reviews to enforce standards and compliance across monthly deliverables (e.g. roadmaps, product asks, content, etc.)
Process oversight and communication across readiness channels (including frameworks and documentation guidance)
Maintain centralized readiness HUB containing monthly readiness deliverables, and general ‘self-service’ content across all clouds
Promotes launch checklists to ensure operational launch readiness handoffs especially as it relates to Case Routing, Taxonomy, etc
Uphold quality standards & consistency across required deliverables
Facilitates baseline cross-cloud aggregation (potential AI opportunities)
Cultivate and maintain strong, strategic relationships with key stakeholders within CIC Strategic Programs, the broader Cloud Success organization and cross-functional teams to drive alignment, shared ownership and accountability
Coordinate and facilitate all stakeholder engagement (including meetings, workshops, and communications) to ensure transparency, gather critical feedback, and foster an engaged community
Act as a central communication hub, supporting and refining strategies to ensure consistent, timely updates and effective collaboration across leadership and delivery teams
Proactively identify, manage, and resolve stakeholder risks and issues, escalating critical concerns to leadership when necessary to maintain seamless program delivery
Identify and engage the right individuals to collaboratively solve program-related challenges, incorporating stakeholder requirements into project plans and ensuring all needs and expectations are met
Own the tracking and analysis of new product innovation, key program data, readiness metrics, deliverable completion, and performance metrics against past trends and goals
Participate in the data preparation and presentation for monthly and quarterly business reviews (MBRs/QBRs), providing data-driven insights for executive consumption
Maintain program dashboards and trackers, ensuring data integrity and consistency across all reporting channels
Own monthly compliance tracking and readout to Cloud Success Leaders to drive accountability
Identify and implement operational efficiencies in reporting and data collection processes to enhance accuracy and consistency in program execution
Qualification
Required
Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Proven experience in program management
Strong understanding of product lifecycle, product launch requirements and Customer Success delivery roles
Excellent organizational and time management skills with exceptional attention to detail
Demonstrated ability to manage multiple priorities and deadlines simultaneously
Effective communication and interpersonal skills
Proficient in data tracking and analysis
Proven ability to drive accountability and consistency in a fast-paced, cross-functional environment
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
Founded in 1999
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Marc Benioff
Chair & CEO
Recent News
2026-01-08
Company data provided by crunchbase