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Thrive Pet Healthcare · 4 days ago

Veterinary Client Service Representative

Rockville, MD

Full-time

Onsite

Entry, Mid Level

$19/hr - $23/hr

2+ years exp

Thrive Pet Healthcare is seeking a Veterinary Client Service Representative to join the Metropolitan Animal Emergency and Specialty Center team. The role focuses on providing excellent customer service to clients and referring veterinarians, managing client flow, and ensuring accurate record-keeping.

Health CareHospitalMedicalPetVeterinary

H1B Sponsor Likely

Responsibilities

Responsible for ensuring excellent customer service is provided to our clients

Answer and prioritize incoming phone calls

Monitor client flow from check-in through discharge

Provide excellent customer service to our referring veterinarians and their staff by assisting with their needs and those of their clients

Records management

Audit client and patient electronic records for completeness and accuracy of information

Process payment transactions

Assist with client education

Relay accurate and complete information from clients to veterinarians and other team members

Work closely with team members to build comradery, cooperation and respect

Qualification

Veterinary experienceCustomer service skillsCommunication skillsAttention to detailDependabilityEthical decision makingDeterminationCompassionEmpathyTeamworkCalm under pressureOpenness to feedback

Required

2+ years experience in a veterinary setting required

Ability to work overnights, weekends and holidays required

Enjoys connecting with people and has exemplary customer service skills

Believes that attention to detail matters

Wants to learn and accepts feedback openly

Has excellent communication skills, both oral and written

Possesses a sense of calm, even in the chaos

Demonstrates dependability and ethical decision making

Is not afraid of challenges and has determination to work through obstacles

Can work well within a team of diverse individuals, showing compassion and empathy

Benefits

Customizable professional development opportunities

A supportive work environment that values work-life rhythms

24/7 mental health support

Company

Thrive Pet Healthcare

Glassdoor3.2

Thrive Pet Healthcare offers routine wellness, emergency and speciality care, surgery, boarding, and grooming services for pets.

Founded in 2003

Austin, Texas, USA

5001-10000 employees

https://www.thrivepetcare.com

H1B Sponsorship

Thrive Pet Healthcare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (3)