LG Energy Solution Vertech, Inc. · 2 weeks ago
BESS Service Warranty Manager
United States
Full-time
Onsite
Senior Level
5+ years expLG Energy Solution Vertech, Inc. is a full-service energy storage system supplier and integrator. The BESS Service Warranty Manager is responsible for the operational health and contractual compliance of utility-scale battery energy storage systems, acting as the technical and administrative bridge between asset owners and LGES Vertech, while coordinating warranty administration and corrective actions.
Information Technology & Services
Hiring Manager
Jazmin Afonso
Responsibilities
Serve as the primary customer interface for warranty issues, escalations, and technical support; communicate status, decisions, and remediation plans with transparency
Manage the end-to-end lifecycle of warranty claims, including intake, technical validation, documentation, RMA process and final closeout
Interpret and drive complex OEM warranty provisions to determine and implement coverage eligibility and negotiate change orders or settlements
Plan and coordinate corrective maintenance activities with customers, internal teams, and third-party contractors; ensure timely parts, labor, and mobilization
Manage spare parts, tools, equipment, and service infrastructure, oversee the warranty spare parts strategy for BESS components
Record product issues and provide data-driven feedback to Engineering and Quality teams to prevent recurring faults in similar fleet-wide products
Determine if operational issues stem from manufacturing defects (covered by OEM) or site-specific environmental factors
Use various digital tools to track work orders and key performance metrics, such as failure trends, repair costs, and resolution timelines
Manage warranty budgets, review and approve repair quotes and invoices; support forecasting of warranty reserves and accruals for new projects
Gather field feedback, recommend design-for-serviceability enhancements, and implement lessons learned
Qualification
Required
5-8+ years in technical service management/customer support/operations
3+ years directly in utility-scale BESS or closely related grid-scale systems
Bachelor's degree in Electrical or Mechanical Engineering, or equivalent technical experience in power systems
Customer-centric communication and stakeholder management
Excellent presentation skills
Proficiency in reading electrical schematics
Using CMMS (Computerized Maintenance Management Systems) like SAP, SoftWrench
Experience with troubleshooting hardware and software compatibility issues
Managing SCADA/EMS interfaces
Highly proficient with Office tools (Excel, PowerPoint, Word)
Structured problem-solving experience or Lean background
Strong H&S mindset
Knowledge of NFPA 70E electrical safety
Preferred
PMP (Project Management Professional)
OSHA 30
NFPA 72E
PE (Professional Engineer) or HV electrical certifications
Readiness to travel up to 30% including domestic and international travel as required
Benefits
100% employer sponsored medical, dental, vision, life and disability insurance
Company
LG Energy Solution Vertech, Inc.
LG Energy Solution Vertech, Inc.
51-200 employees
H1B Sponsorship
LG Energy Solution Vertech, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2023 (4)
Funding
Current Stage
Growth StageLeadership Team
Steve DeBruyn
Chief Operating Officer
Jazmin Afonso
Talent Acquisition Partner
Company data provided by crunchbase