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BluePearl Pet Hospital · 1 day ago

Client Service Supervisor

Cary, NC

Full-time

Onsite

Mid Level

$21/hr - $29/hr

BluePearl Pet Hospital is currently seeking a new Client Service Supervisor. The CSS guides the daily activities of the Client Services Team and ensures smooth communication and operations within the hospital, while also providing management coverage during shifts.

Health CareNon ProfitPetVeterinaryWellness

H1B Sponsor Likely

Responsibilities

Plan, monitor and ensure completion of the initial training program for new Client Service associates to ensure that we offer the highest possible level of personal care to meet each client’s unique set of circumstances

Guide the Client Service Team Leader to schedule client service associates cost-effectively to ensure the provision of sufficient staffing to meet and/or exceed client needs at every shift

Be an integral member of the management team and the link between the client, the patient and the caregivers, offers feedback to co-managers to identify specific issues that occur and may cause dissatisfied clients

Clearly communicates with client service associates, one-on-one and in group settings, to ensure consistent understanding of new ideas, changes in protocol, policies, impending changes and ongoing communication and feedback

Coach client service associates to be continuously aware and proactive at anticipating and addressing client services and to seek assistance with escalated, stressful situations

Plans and executes regularly scheduled team meetings

Seek new ways to better serve clients through ongoing training opportunities, input from the Client Service Coordinators during regularly scheduled team meetings and feedback from doctors and management on an ongoing basis

Personally meet with clients to discuss concerns and questions regarding any aspect of services provided

Other job duties as assigned

Qualification

Client service managementTeam leadershipCoachingTraining program developmentCommunication skills

Required

Experience in a supervisory role within a client service environment

Strong communication skills to effectively interact with clients and team members

Ability to coach and mentor team members

Experience in scheduling and staffing to meet client needs

Proven ability to handle escalated and stressful situations

Commitment to providing high-quality client service

Ability to plan and execute team meetings

Willingness to work weekends and evenings as needed

Preferred

Experience in the veterinary or pet care industry

Familiarity with training programs for new employees

Experience in managing interdepartmental communication

Benefits

Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.

Annual continuing education allowance

Free continuing education sessions

Our own BluePearl University for training

Medical, dental, vision, and life insurance options.

Parental leave benefits

Flexible work schedules

401k and retirement planning

Paid time off and floating holiday plans

A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment

Company

BluePearl Pet Hospital

Glassdoor2.9

BluePearl Pet Hospital is a nonprofit organization that provides veterinary care services.

Founded in 1996

Tampa, Florida, USA

5001-10000 employees

https://www.bluepearlcares.org

H1B Sponsorship

BluePearl Pet Hospital has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (9)

2024 (2)

2023 (1)

2022 (2)

2020 (2)