iTech AG · 1 day ago
ServiceNow Business Analyst - HRSD
United States
Full-time
Remote
Mid Level
3+ years expiTech AG is seeking a ServiceNow HRSD Business Analyst to support the design, implementation, and optimization of Human Resources Service Delivery solutions on the ServiceNow platform. The role involves gathering requirements, writing user stories, and ensuring solutions align with organizational goals.
Management ConsultingSoftwareSupply Chain Management
No H1B
U.S. Citizen Only
Responsibilities
Define and document business and functional requirements for ServiceNow HRSD initiatives
Translate HR and business needs into clear user stories, acceptance criteria, and process flows
Serve as the primary point of contact for HR stakeholders for HRSD-related requirements and enhancements
Support the definition and optimization of end-to-end HR service delivery processes (case management, employee requests, onboarding/offboarding, HR knowledge)
Partner with HR, Legal, Compliance, and IT teams to ensure HRSD solutions align with policies, regulations, and organizational standards
Assist in the configuration and ongoing improvement of HRSD modules, including HR Case Management and Employee Center experiences
Support data quality, integrity, and reporting for HR cases, profiles, and related records
Participate in backlog grooming, sprint planning, and prioritization activities as a functional contributor
Support UAT planning and execution, including test scenario development and validation with HR stakeholders
Assist with change management activities, including documentation, training support, and end-user communications
Qualification
Required
Minimum of 3–6 years of experience as a Business Analyst supporting enterprise platforms or HR systems
Hands-on functional experience with ServiceNow, specifically supporting HR Service Delivery (HRSD)
Experience gathering and documenting requirements, writing user stories, and supporting Agile delivery teams
Solid understanding of HR service delivery processes and case management concepts
Solid understanding of ITSM / workflow-based platforms
Solid understanding of data privacy and confidentiality considerations in HR systems
Demonstrated ability to collaborate with cross-functional teams, including HR, IT, and technical developers
Strong analytical, documentation, and problem-solving skills
Excellent communication and stakeholder engagement skills; comfortable working with HR leaders and technical teams
Bachelor's degree or higher
Must be able to obtain and maintain a Public Trust
Pursuant to a government contract, U.S. Citizenship is required
Preferred
ServiceNow CIS-HRSD or CSA certification
Experience supporting HRSD implementations in mid-to-large enterprise environments
Familiarity with Employee Center, HR knowledge management, and lifecycle event frameworks
Experience supporting federal or regulated environments with strict data privacy requirements
Prior experience supporting UAT, training, or change management activities for HR systems
Company
iTech AG
iTech AG is a technology consulting firm.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Frank Antezana
Chief Executive Officer
Recent News
Washington Technology
2025-03-12
2024-10-26
Company data provided by crunchbase