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We Insure · 16 hours ago

Senior Manager, VDI Engineering & Systems Administration

Austin, TX

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

Apex Fintech Solutions (AFS) powers innovation in digital wealth management and is seeking a Senior Manager for VDI Engineering & Systems Administration. This role involves managing core engineering teams responsible for end-user computing and virtual desktop infrastructure, overseeing M365 and Azure administration, and providing mentorship for a team of engineers and administrators.

Insurance

Responsibilities

Directly lead and mentor System Administrators managing M365 and Azure administration, including user lifecycle, security, compliance, and service availability

Manage Desktop Engineers responsible for workstation provisioning, imaging, deployment, and end user patch management

Manage the VDI Engineering group—overseeing design, provisioning, maintenance, and troubleshooting of VMware and AVD-based virtual desktop environments, working in concert with our Staff Desktop Architect as a resource and technical oracle, to guide strategic problem-solving, complex architectural decisions, and consistent application of leading practices and standards

Act as the escalation point for highly technical issues across Microsoft 365, Azure, desktop engineering, and VDI infrastructure—consulting with the Staff Desktop Architect on advanced challenges as needed

Organize and prioritize daily workload and project assignments for the team, ensuring timely completion of both operational tasks and project initiatives, in conjunction with our PMO to ensure proper resource allocation and alignment of work effort

Serve as a subject matter expert for administrative tasks in Microsoft 365, Azure Active Directory, Intune, EntraID, Okta, and related tooling—maintaining close collaboration with the Staff Desktop Architect to remain aligned on technical direction and solutions

Oversee processes for deploying, patching, and inventorying workstations using tools including SCCM, SmartDeploy, and Automox, ensuring compliance with security policies and regulatory mandates

Drive continual system improvements, including automation of provisioning and patching processes through PowerShell, other scripting languages, and appropriate endpoint management solutions

Oversee the implementation and routine maintenance of the Firm’s VDI environments—including image management, capacity planning, monitoring, and performance tuning—with periodic input from the Staff Desktop Architect to ensure solutions remain future-proof and robust

Take ownership of service monitoring, incident response, root cause analysis, and problem resolution for client computing and VDI operations—engaging the Staff Desktop Architect on unique or deeply technical incidents

Maintain documentation for standard operating procedures, troubleshooting guides, and end-user support materials

Ensure systems meet or exceed established SLAs for uptime, patch compliance, and response times

Work closely with other IT teams—such as Security, Applications, and Infrastructure—to coordinate cross-team efforts and consult with the Staff Desktop Architect where architectural and cross-functional guidance is warranted

Deliver clear technical guidance and training for the team; provide technical insights to leadership as needed

Participate in on-call rotation and after-hours maintenance as required

Qualification

M365 administrationAzure administrationVDI solutionsScripting (PowerShell/Python)Windows administrationSCCMSmartDeployAutomoxLeadershipCommunication skillsOrganizational skillsDocumentation skills

Required

Bachelor's degree in Computer Science, Information Systems, or a related technical field (or equivalent work experience) required; advanced degree preferred

8+ years of total professional experience in the field of IT systems administration, desktop engineering, or VDI infrastructure

5+ years of progressive leadership experience, including direct management or technical leadership of IT engineering teams

Demonstrated hands-on experience in M365 administration (user management, security, compliance, Exchange, SharePoint, Teams, Intune, etc.)

Strong background in Azure administration and integration

Experience administering and integrating EntraID and Okta for identity and access management

Practical experience with SCCM, SmartDeploy, Automox, and other workstation and patch management solutions

Experience managing teams responsible for desktop imaging, deployment, and endpoint patching at scale

Deep expertise in VDI solutions—preferably VMware Horizon and Azure Virtual Desktop (AVD), including deployment, upgrades, troubleshooting, and support; experience working collaboratively with senior architects or subject matter experts a plus

Proficiency in scripting (PowerShell and/or Python) for automation of operational tasks

Solid understanding of Windows administration; experience with Linux a plus

Excellent communication, organizational, and documentation skills

Ability to thrive in a fast-paced environment while managing multiple shifting priorities