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Crescendo · 17 hours ago

Regional Vice President, Sales – East

New York City, NY

Full-time

Hybrid

Director/Executive

10+ years exp

Crescendo is a company that builds AI Assistants for various communication channels, and they are seeking a Regional Vice President of Sales – East to lead their sales efforts in the Eastern U.S. The role involves driving sales of AI-powered customer experience solutions and managing a team focused on customer experience modernization.

Artificial Intelligence (AI)Customer ServiceOutsourcingSoftware

Growth Opportunities

Responsibilities

Lead a team of AEs selling Crescendo’s AI Assistants, VoC, AQM, and Data Assistant across the Eastern U.S

Own regional new-logo ARR tied to customer experience modernization initiatives

Drive executive conversations around:

Predictive CSAT

Intent-based root cause analysis

Omnichannel quality coverage

Coaching at scale with automated QA

Personally support strategic deals where CX teams are replacing fragmented QA tools, CCaaS reporting, and manual VoC programs

Join late-stage opportunities where customers are struggling with low CSAT, QA blind spots, ticket spikes, or inconsistent agent quality

Coach reps to build ROI cases grounded in outcomes:

95%+ CSAT

50–65% instant resolutions

10k+ monthly cost savings

90%+ pre-sales containment

Position Crescendo as the platform that captures why customers reach out — not just how often

Recruit and develop CX-fluent sellers who understand contact center operations, QA workflows, and customer sentiment analytics

Run deal reviews focused on customer pain, intent signals, and business impact — not feature demos

Build a culture of curiosity, precision, and proof

Partner with Solutions, Product, and Delivery to refine VoC, AQM, and Data Assistant use cases

Bring real field insight back to roadmap prioritization around omnichannel QA, intent modeling, and CX intelligence

Qualification

B2B SaaS salesCX intelligenceContact center QA operationsCSAT analysisRoot-cause analyticsCoaching workflowsCross-functional partnershipEmpathyCuriosityTrustHumilityTeam leadershipIntegrity